Taking full ownership of customer inquiries from initial chat to diagnosis
Escalating complex issues to senior team members and developers
Creating accurate instant set-ups via live chat and reporting updates
Job description
At clearer.io, we’re reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
If you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.
Your Impact:
At clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.
When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
What you’ll do:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
What you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
Fluency in English (both written & spoken)
Why clearer.io?
We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
Customers at the heart: We obsess over their needs so we can grow together
Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
Endless innovation: We refine, improve, and take meaningful action
Always open: We build trust through transparency and global collaboration
Clear benefits:
100% Remote Culture: Work from anywhere that brings you happiness.
Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
Wellness Allowance: Support for classes promoting physical and mental health.
Time Off: 20 days/year, in addition to Vietnam holidays.
MacBook Provided.
Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
Continuous Learning: Technical and general workshops, online resources.
Health and Wellness Benefits: Generali Health Care, annual check-up.
International Exposure: Enhance expertise and English communication skills.
Working hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday.
We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!
