Desktop Support Technician

SUMMARY

Experienced DesktopSupport Technician with strong Windows OS and network troubleshooting skills,capable of independently handling Tier 2.5 support tickets, including VPN,password resets, software installations, patches, and printer issues.Proficient with ticketing and remote management tools such as ConnectWise,Zendesk, and Jira, with experience leading teams and working effectively inlong-term remote and night shift environments.

JOB RESPONSIBILITIES

• General desktopsupport: Windows OS support, VPN, password resets, shared drives, printertroubleshooting.
  
• Network troubleshooting
  
• Handling ticketsindependently after triage by the client’s internal team (e.g., patches,installs, resets)
  
• Considered a standardrole (help desk / desktop support roles).
  

QUALIFICATIONS

• Strong Windows OSexperience (Mac support is a plus but not required)
  
• MSP experiencepreferred, followed by IT vendor support experience, then internal IT
  
• Familiarity withticketing/RMM tools; ConnectWise is preferred, but experience with similartools (e.g., Zendesk, Jira) is acceptable
  
• IT Certifications asare nice to have, not required
  
• Open to consider otherremote tools: ConnectWise / RMM / Manage / Zendesk / Jira
  
• Targeting Tier 2.5 supportlevel & experience.
  
• Candidates must workindependently with minimal oversight.
  
• Experience: At least ~5year working with a ticketing system.
  

JOB REQUIREMENTS

• Should be willing to accept a long-termwork-from-home arrangement.
  
• Should be amenable to a permanent nightshift schedule (CST).