Senior Gen Ops Coordinator

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

• Financial products (Square/CashApp, the earliest CapitalOne credit cards)

• Consumer products (Internet.org, Xbox)

• Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)

• Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

Job description:

We are seeking a detail-oriented and analytical Operations Coordinator to join our team. The ideal candidate will be a quick learner with a strong background in both general business operations and database management. This role is crucial for ensuring the smooth functioning of our day-to-day activities while also providing key support for data-driven projects. The successful candidate will be responsible for a variety of tasks, from optimizing workflows to performing data analysis using SQL.

Key Responsibilities

Operations Management:

• Oversee and improve daily operational processes and workflows.

• Coordinate with various departments to ensure seamless execution of business activities.

• Develop, optimize, and maintain operational workflows to improve productivity and efficiency.

• Monitor operational efficiency, including cost calculations, resource utilization, and process improvements.

• Manage and track key performance indicators (KPIs) and operational metrics to identify trends and drive performance improvements.

• Handle logistics, inventory management, and supply chain tasks as needed.

• Act as a point of contact for operational inquiries, issue resolution, and problem-solving.

Data & Technical Support

• Utilize SQL to query, manipulate, and analyze data from various back-end systems.

• Generate reports, dashboards, and operational insights to support business decision-making.

• Assist in maintaining data integrity, consistency, and accuracy within databases.

• Collaborate with technical teams to understand system architecture, workflows, and data flow.

• Troubleshoot and resolve data-related and system-related issues efficiently.

General Support

• Quickly grasp and adapt to new systems, software, and operational processes.

• Provide administrative and operational support to the operations team and management.

• Develop, update, and maintain procedural and process documentation.

• Support continuous improvement initiatives by identifying workflow gaps and recommending solutions.
  

Qualifications

• Proven experience as an Operations Coordinator or in a similar operations-focused role.

• Basic proficiency in SQL (Structured Query Language) is a must-have. The ability to write basic queries, joins, and aggregations is essential.

• Solid understanding of back-end systems and database structures. You should be comfortable with concepts like tables, schemas, and data relationships.

• Experience in integrating operations tools e.g. Zendesk, Asana

• Exceptional analytical and problem-solving skills.

• A quick learner with the ability to understand complex processes and new technologies rapidly.

• Excellent communication and interpersonal skills.

• Proficiency in Google Workspace.

• A bachelor's degree in Business, Computer Science, or a related field is preferred.