Key Facts

Remote From:

United States

Full time

English

Hard Skills

Trade Compliance Internal Documentation SAP CO

Other Skills

•
Customer Service
•
Microsoft Office
•
Negotiation
•
Stress Management
•
Professionalism

Roles & Responsibilities

Bachelor’s degree
Knowledge of INCO terms and international trade compliance
Experience in B2B customer support, preferably with international clients
Proficiency in Microsoft Office; SAP experience is a plus

Requirements:

Use Hitachi tools and processes for product configuration, order entry, and invoicing
Track orders and ensure timely delivery to customers
Coordinate export arrangements with Hitachi Logistics
Manage contracts from order entry through delivery and payment

Hitachi

About Hitachi

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Location:

Remote - Pennsylvania, United States of America

Job ID:

R0132718

Date Posted:

2026-06-03

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

Yes

Job Description:

Join Hitachi Energy as an Customer Service Export Specialist and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine.

How You’ll Make an Impact

Use Hitachi tools and processes for product configuration, order entry, and invoicing.
Track orders and ensure timely delivery to customers.
Coordinate export arrangements with Hitachi Logistics.
Invoice customers in accordance with INCO terms.
Manage contracts from order entry through delivery and payment.
Expedite documentation such as import/export licenses and letters of credit.
Prepare shipping documents including invoices, packing lists, and certificates of origin.
Build strong relationships with internal and external stakeholders.

Your Background

Bachelor’s degree
Knowledge of INCO terms and international trade compliance.
Experience in B2B customer support, preferably with international clients.
Proficiency in Microsoft Office; SAP experience is a plus.
Strong negotiation and persuasion skills.
Ability to manage stress and maintain professionalism.

More About Us

At Hitachi Energy, we foster innovation and continuous improvement.
We offer global career growth opportunities and professional development programs.
Join a diverse, inclusive team committed to making a positive impact worldwide.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities