Job Description:
The Manager, Field Services manages commissioning, start up and maintenance activities associated with deployed electrolyzer systems. Specifically tasked with managing a team of field personnel, including Ohmium staff, contractors and/or customer maintenance team, and refining their workflows, the individual is responsible for the execution of all site work to support service contract requirements.
DUTIES AND RESPONSIBILITIES
- Maintain best in class safety culture for a team of remote field personnel
- Manage a local and/or remote field team through clear goals and objectives
- When required, perform hands-on field tasks to maintain electrolyzer availability
- Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
- Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
- Suggest improvements in workflows to efficiently manage service level agreements
- Refine electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
- Implement and refine training programs to establish and maintain field personnel proficiencies
- Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
- Anticipate spare parts and equipment needs to support maintenance requirements
- Create and document field work best practices
- Collaborate with other teams forprocess and hardware design improvements
- Manage overall budget and forecast for maintenance operations for the assigned sited
- Participate in defining new value-added services to best meet customer needs
- Provide customers with safety, operation and maintenance training program
- Prepare reports covering tasks, risks, opportunities, and milestones
- Act as SPOC for any customer queries
- Own local/customer safety requirements
- Other duties as assigned
LOCATION, TRAVEL AND WORK ENVIRONMENT
- Based in Spain/Italy with regular travel and onsite presence (up to 75% first year and up to 50% second year)
- When not in travel status, work from home
FORMAL EDUCATION, CERTIFICATIONS, OR EQUIVALENT
- Bachelor’s degree in science, technology, engineering required or a combination of education, training, and experience providing equivalent expertise
COMPETENCIES
- Strong, uncompromising safety mindset
- Fosters diversity and inclusion by promoting a sense of belonging for all people
- Communicates patiently and effectively
- Ability to create positive energy and collaborative team environment
- Capable of being hands on in a field environment
- Ability to lead by example, multitask, and delegate
- High level of candor, ability to speak up, and do the right thing
- Excellent customer focus
- Well organized and detail oriented
- Entrepreneurial
WORK EXPERIENCE
- At least 10 years experience in a field service with operations and maintenance responsibility
- At least 5 years of management or leadership experience, with increasing responsibility
Manager, Field Services JD
Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
