Experience with Siemens Teamcenter Unified Active Workspace
Knowledge of incident, service request, and problem management
Ability to troubleshoot complex issues across Teamcenter modules
Familiarity with integration of PLM systems with CAD tools, SAP/ERP, MES
Requirements:
Lead L2/L3 application support ensuring high availability of PLM systems
Provide end-user support via ticketing tools, chats, and calls
Manage integrations with upstream and downstream systems to ensure data consistency
Perform application monitoring, log analysis, and proactive issue detection
Job description
Job Title: Teamcenter Support/Admin
Location: Dallas, TX (Remote)
Duration: Long term contract role
Job Description:
Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems.
Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement.
Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls.
Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management).
Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability.
Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution.
Support release management, deployments, patches, and minor enhancements including validation support (SIT/UAT/Production).
Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes.
Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives.
Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
