Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals in Central Florida. Lighthouse Works also drives real business for real customers that supports and grows the rehabilitation training at Lighthouse Central Florida.

Basic Function:  

We are seeking Customer Care Professionals to support the Florida Department of Children & Families. This role involves assisting callers with inquiries related to SNAP benefits and Medicaid, including applications &  enrollment, case status, and general program information. The position can be fully remote, or onsite in our Orlando, FL contact center, or a hybrid of both.

Ideal Candidates

We’re looking for enthusiastic individuals who:

• Are passionate about helping families and supporting public service initiatives
• Have strong communication and problem-solving skills
• Are comfortable navigating sensitive topics with empathy and professionalism
• Thrive in a structured, performance-driven environment

Essential Job Functions:

• Answer inbound calls courteously and professionally
• Assist callers with SNAP & Medicaid inquiries, including:
  • Case status updates
  • Program eligibility and application guidance
• Navigate multiple systems to process transactions and document interactions
• Meet or exceed performance metrics, including call handling time and customer satisfaction
• Maintain confidentiality and adhere to agency protocols
• Represent Lighthouse Works’ Core Values: Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence