Administrative Assistant

Location: Remote, with ability to come into the office as needed (Olympia Fields)
Department: CARES
Rate of Pay: $19.25/hour
Schedule: Monday through Friday, 5:00 AM – 1:30 PM
FLSA Status: Non-Exempt

About Chrysalis

Chrysalis Consulting Group supports behavioral health crisis line services through responsive communication, operational support, performance tracking, and service delivery coordination. The CARES team works to ensure timely, professional, and effective support for individuals, staff, and community partners.

Position Summary

The Administrative Assistant provides administrative, reporting, communication, and project coordination support for Chrysalis Consulting Group’s CARES program. This role supports day-to-day operations, service delivery, performance reporting, meeting coordination, employee engagement activities, and special projects related to the management of a behavioral health crisis line.

This is a remote position; however, the Administrative Assistant must be able to come into the office as needed for meetings, training, operational needs, or other program-related responsibilities. The regular schedule for this position is Monday through Friday, 5:00 AM – 1:30 PM.

Key Responsibilities

• Provide day-to-day administrative support to senior leadership and CARES program operations.
• Complete routine data collection, review, correction, and reporting.
• Coordinate reports related to crisis line performance improvement and service delivery.
• Support billing, invoicing, and expense tracking.
• Coordinate and schedule meetings, conferences, trainings, and related activities.
• Assist with call review quality assurance completion and reporting.
• Troubleshoot non-emergent program issues and route concerns to appropriate CARES staff.
• Receive, respond to, and route email correspondence and inquiries appropriately.
• Maintain shared drive files, documents, and program materials.
• Coordinate procedures for new hire orientations and annual CARES employee trainings.
• Assist with special projects related to behavioral health crisis line operations.
• Support employee engagement processes in collaboration with Human Resources.
• Assist with recruitment-related procedures, including candidate identification, documentation collection, reference check coordination, and onboarding support.
• Help educate newly hired employees on HR policies, internal procedures, and program expectations.
• Participate in the development of organizational guidelines and procedures.
• Stay current with HR trends, best practices and program-related administrative needs.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• High school diploma or GED required.
• Bachelor’s degree preferred.
• Previous administrative, HR assistant, project coordination, or related experience preferred.
• Experience supporting human resources procedures, onboarding, documentation, reporting, or administrative process management preferred.
• Experience or knowledge related to behavioral health, crisis line services, child welfare, or human services is a plus.

Skills & Requirements

• Ability to work the scheduled hours of Monday through Friday, 5:00 AM – 1:30 PM.
• Ability to work remotely while remaining responsive, organized, and accountable.
• Ability to come into the office as needed.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.
• Collaborative mindset and ability to work effectively with leadership, staff, HR, and internal teams.
• Strong problem-solving skills and ability to route issues appropriately.
• Complete knowledge of Microsoft Office programs.
• Advanced knowledge of spreadsheet and word processing software required.
• Ability to type 40 words per minute.
• Ability to read, analyze, and interpret management reports and documents.
• Ability to communicate professionally in meetings and group settings.

Physical Requirements

• Ability to remain in a stationary position approximately 80% of the time.
• Ability to operate a computer for extended periods.
• Specific vision requirements include the ability to see at close range and at a distance.

Compensation and Benefits

• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program
• Employee discounts on services such as cell phones, restaurants, and more

Chrysalis is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex