Conduct outbound and receive inbound cold calls to potential prospects
Make warm calls to existing client databases
Schedule qualified appointments or successfully transfer calls live
Maintain a positive, professional, and courteous demeanor on all calls
Job description
VIVA. is seeking an energetic, motivated and results-driven Appointment Setter to join our team. In this role, you will be responsible for engaging current clients on behalf of our agencies with the goal of setting pre-qualified appointments, making live transfers, and scheduling phone/email connections.
This position is ideal for someone with strong communication skills, and the ability to build rapport quickly over the phone.
Key Responsibilities
Conduct outbound and receive inbound cold calls to potential prospects
Make warm calls to existing client databases
Schedule qualified appointments or successfully transfer calls live
Follow call scripts
Maintain a positive, professional, and courteous demeanor on all calls
Work collaboratively with the team to achieve daily and weekly goals
Stay organized and manage multiple tasks efficiently
Operate within required timelines and productivity expectations
Serve as a self-starter with strong time-management skills
Requirements
C-1/ C-2 English level
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to establish rapport with prospects quickly
