Logo for Instacart

Account Manager II

Instacart

Role overview

Qualifications

  • Undergraduate college degree required (BA/BS in business, advertising, commerce, digital marketing or related field preferred)
  • 4-6+ years of similar work experience
  • Proven track record of building strong customer relationships
  • Familiarity with Microsoft Excel, Google Drive, Salesforce and Tableau

Responsibilities

  • Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
  • Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
  • Build persuasive narrative to influence advertisers to implement optimization and upsell strategies
  • Act as the voice of the customer, proactively advocate product enhancements to internal stakeholders

Key facts

Hard skills

Campaign Management Data Visualization Account Management Mixed Media Customer Relationship Management Salesforce Google Drive Tableau (Business Intelligence Software) Organic Search E-Commerce

Other skills

  • Analytical Skills
  • Microsoft Excel
  • Communication
  • Problem Solving
  • Organizational Skills
  • Detail Oriented

About the company

Instacart logo

Instacart

E-commerce & Online Marketplaces

Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,200 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 80,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company, and to start shopping, visit www.instacart.com.

Company details

Company typeLarge
IndustryE-commerce & Online Marketplaces
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers. We are looking for an experienced Account Manager who can support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners.

 

 

ABOUT THE JOB

  • Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
  • Fluent in creating full funnel media mix strategies with alignment to partner objectives
  • Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
  • Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
  • Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
  • Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
  • Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
  • Participates in cross functional projects, provides thought leadership and feedback 
  • Influence standards, best practices and shares learnings at the category team level
  • Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
  • Contributes in gap to goal planning and manages quota over multiple business units
  • Troubleshoot issues with limited guidance from Manager
  • Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

 

ABOUT YOU

  • Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred)
  • 4-6+ years of similar work experience
  • Proven track record of building strong customer relationships
  • Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau. Mode is a plus
  • Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
  • Ability to work independently, manage multiple priorities and take initiative in a high paced environment
  • Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders
  • High attention to detail, exceptional organizational skills and creative problem solver
  • Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

 

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan

Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. 

For US based candidates, the base pay ranges for a successful candidate are listed below.

WA
$101,000—$106,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$96,000—$101,500 USD
All other states
$88,000—$93,000 USD
CA, NY, CT, NJ
$105,000—$111,000 USD
OTE Range
$117,500—$148,000 USD

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Account Manager Related jobs

United StatesAccount Manager

Other jobs at Instacart

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.