AU RTO Student Experience Officer (WFH) | ZR_1260_JOB

This is a remote position.

• At PeoplePartners, we believe work should feel meaningful, exciting, and genuinely people-first.
  
• As a Great Place to Work certified company, we’re proud to build careers that go beyond job titles — creating opportunities for talented people to grow, thrive, and connect with global teams across industries that make a real impact.
  
• We’re not about stiff corporate culture or endless layers of hierarchy. We’re about collaboration, growth, great people, and creating environments where individuals feel supported to do their best work.
  
• Right now, we’re partnering with one of our fantastic education clients to find an AU RTO Student Experience Officer — someone who can bring empathy, organization, and calm confidence into every student interaction.
  
• If you love helping people while keeping operations running smoothly behind the scenes, this could be the role for you.
  

• Some people are exceptional at customer service.
  
• Others are brilliant at administration.
  
• But the people who can confidently do both — while making students feel supported, informed, and genuinely cared for — are rare.
  
• In this role, you’ll become a key part of the student journey, supporting learners from enrolment through to completion while keeping systems, records, and processes running smoothly behind the scenes.
  
• You’ll handle student enquiries across phone, email, and live chat while also supporting onboarding, compliance processes, enrollments, documentation, and student administration.
  
• This is a fast-paced, highly collaborative role where no two days look the same — perfect for someone who enjoys balancing people support with structured processes and problem-solving.
  

• Respond to student enquiries via phone, email, and live chat.
  
• Guide students through enrollments, systems, and course processes.
  
• Assist with onboarding and student documentation.
  
• Verify transcripts, certificates, and student records.
  
• Coordinate student letters, extensions, and requests.
  
• Maintain accurate CRM and student management system records.
  
• Escalate complex issues to appropriate internal teams.
  
• Support students using LMS platforms and online portals.
  
• Work collaboratively with Careers, Training, and Education teams.
  
• Ensure accurate administration and data quality across student records.
  
• Support smooth onboarding and enrolment experiences.
  
• Contribute to positive student satisfaction outcomes.
  

Requirements

• Experience in customer service, administration, or student support roles.
  
• Strong written and verbal communication skills.
  
• Experience working in fast-paced environments.
  
• Ability to multitask and manage competing priorities.
  
• High attention to detail and organizational skills.
  
• Experience using CRM systems and shared digital tools.
  
• Ability to learn systems and processes quickly.
  
• Professional and empathetic approach to customer interactions.
  
• Strong problem-solving and time management skills.
  

• Experience in education, training, or RTO environments.
  
• Experience using LMS platforms.
  
• Experience using student management systems.
  
• Call center or high-volume support experience.
  

At PeoplePartners, we know great people do their best work when they feel supported, valued, and connected. That’s why we offer more than just a job — we offer an environment where you can grow professionally while enjoying a genuinely positive team culture.

What You Can Look Forward To:

• Remote work setup.
  
• Monday to Friday schedule.
  
• Exposure to Australian education and global operations.
  
• Career growth and development opportunities.
  
• Supportive and collaborative leadership.
  
• Learning and upskilling opportunities.
  
• Engaging team culture and employee activities.
  
• A people-first environment that values accountability and initiative.
  
• A workplace where teamwork, communication, and respect genuinely matter.
  

If you’re someone who enjoys helping people while keeping processes organized and running smoothly behind the scenes, we’d love to hear from you. Apply now through PeoplePartners and take the next exciting step in your career.

• Work Setup: Remote / Work From Home.
  
• Schedule: Monday to Friday | Day-shift AEST.
  
• Employment Type: Full-Time.
  

Benefits