The Opportunity
As an ISG advisor, your focus will be on digital business building – shaping the future of our client’s businesses and creating transformative strategies to validate, launch, and scale new digital business models, products, and experiences.
As part of our growth plans, we are looking for a dynamic and experienced Digital Business Operations Specialist to drive growth across the APAC markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
You can expect to spend your time leading small to medium-sized client engagements or participating as a key contributor on large or mega-deal engagements, working on digital topics, initial assessments, digital and sourcing strategies, implementation plans, provider research and selections, financial modelling, RFx development, contract negotiations and client stakeholder engagement and management.
The Responsibilities
Your responsibilities will include:
- Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across APAC.
- Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the “art of the possible” to clients.
- Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
- Apply AI-led problem solving to address client challenges and enhance operational efficiency.
- Own the full sales cycle - from lead generation and qualification to proposal development, negotiation, and deal closure.
- Foster long-term client relationships, ensuring satisfaction, renewals, and upselling opportunities.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time as necessitated by business demands
The Role Requirements
Our ideal candidate will have up to 7 years’ recent experience in five or more of the following areas:
- Digital transformation
- BPO sales
- Benchmarking
- DevOps
- Cloud services
- End user technologies
- ICT sourcing strategy development and execution
- ITSM and SIAM
- Telecommunications and managed network services
- Proven success in closing new logo deals and managing client renewals.
- Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
- Experience in AI-driven solutioning and consultative selling.
- Experience focused on organisational transformation activities including shared services, operational improvement, and outsourcing/offshoring
About You
Our ideal candidate will need:
- Strong presentation, verbal, and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders
- Strong attention to detail and highly developed analytical skills
- Strong commercial acumen – developing business cases, presenting funding and investments models, understanding of client budgets, and completing commercial offerings
- Ability to manage time and juggle multiple priorities through executing high-quality deliverables
- Strategic thinker with a disruptive mindset and ability to challenge the status quo.
- Strong negotiation and consultative selling skills.
- Ability to craft and present client-centric, AI & tech-enabled solutions.
- Proficiency in leveraging AI and automation to drive business outcomes.
- Self-starter with a collaborative spirit and goal-oriented approach.
Your Education
- A relevant undergraduate degree
- MBA/Masters or other advanced degree(s)/qualifications desirable
Who we are
ISG (Information Services Group) (Nasdaq: III) is a leading global AI-centred technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG partners with our clients to determine a future vision, lead rapid change and realize the value of your digital investment at scale. We’re more than consultants: we help our clients achieve operational excellence and faster growth.
Founded in 2006, and based in Stamford, Connecticut., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries - a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Our market-leading research and insights help us get ahead of the trends, so we can help enterprises optimise performance, enhance client relationships, and accelerate growth.
How we work
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. As a certified Great Place to Work, ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. We truly believe the more diverse and inclusive we are, the better our work will be.
What ISG can offer you
As part of a dynamic and growing business, you will have the opportunity to work in a collaborative and supportive team environment, on a range of interesting engagements. We love diverse thinking, entrepreneurship qualities and deeply value your desire to develop and grow your career here.
We are passionate about what we get do and what we represent, both for our people and our clients.
ISG offers great benefits to our employees, including:
- Flexible working arrangements
- Paid parental leave
- Volunteering leave
- Women in Digital Program & Events
- Global Mentoring Program
- Novated Leasing
- Employee Assistance Program
- Purchased Leave Program
- Stock Purchase Program
If you are interested in being part of an organisation that recognises and rewards your personal value and skillset, then please don’t hesitate to submit your resume and cover letter. We look forward to hearing from you!
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