Key Facts

Remote From:

Florida (USA)

Category: Program Director

Full time

English

Hard Skills

Account Management Application Dependency Vendor Management Storage Management OpenMP Customer Relationship Management

Other Skills

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Governance
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Communication
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Problem Solving
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Team Management

Roles & Responsibilities

15+ years of experience in IT infrastructure, data center migration, enterprise technology consulting
Strong understanding of enterprise infrastructure domains including compute, virtualization, storage
Proven client relationship and account leadership experience
Bachelor’s Degree in a relevant field; master’s degree preferred

Requirements:

Provide SME guidance on data center exits, co-location moves, workload bundling
Serve as a local, trusted point of contact for Client’s executives and technology leaders
Support pursuit strategy, proposal refinement, SOW assumptions
Participate in governance forums, steering updates and program reviews

ISG (Information Services Group)

Information Technology & Services

About ISG (Information Services Group)

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Data Center Migration Program Director - Miami, FL

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.

Position Overview

We are seeking an experienced and proactive individual to support the Client’s data center migration governance requirement as a Data Center Migration Program Director. The resource should be based in Miami, FL or nearby South Florida and available for in-person client meetings as needed. The role combines local account leadership with practical migration advisory experience, helping ISG build client confidence, coordinate stakeholders, support proposal and SOW refinement, and guide multi-wave migration planning, readiness gates, migration event governance and post-migration hypercare.

Responsibilities

Data Center Migration Advisory: Provide SME guidance on data center exits, co-location moves, workload bundling, dependency mapping, wave planning, cutover readiness, command centers and hypercare.
Client Relationship Management: Serve as a local, trusted point of contact for Client’s executives, technology leaders and business stakeholders; maintain clear communication and relationship continuity.
Requirement Shaping and Account Growth: Support pursuit strategy, proposal refinement, SOW assumptions, commercial discussions and identification of follow-on advisory or governance opportunities.
Governance and Delivery Assurance: Participate in governance forums, steering updates and program reviews; drive RAID management, decision logs, escalation paths and go/no-go discipline.
Vendor and Stakeholder Coordination: Coordinate with Client’s teams, migration vendors and ISG resources to clarify ownership, dependencies, deliverables, acceptance criteria and open actions.
Executive Reporting and Communications: Prepare client-ready materials, status updates, risk summaries and decision papers that translate technical complexity into business impact.
Migration Event and Hypercare Support: Support critical migration windows as needed, including issue severity, escalation tracking, variance monitoring, closure evidence and lessons learned.

Required Skillsets

Based in Miami, FL or nearby South Florida, with ability to attend client meetings and support local relationship management as required.
15+ years of experience in IT infrastructure, data center migration, enterprise technology consulting, governance services, account leadership or related advisory roles; 20+ years preferred.
Demonstrated experience with complex data center migration programs, including multi-wave migrations, data center exits, physical and virtual infrastructure moves, application dependencies, cutover and hypercare.
Strong understanding of enterprise infrastructure domains, including compute, virtualization, storage, backup, database, network, firewall, identity, monitoring, security, ITSM and change management.
Proven client relationship and account leadership experience, including executive stakeholder management, consultative selling, proposal support and commercial follow-through.
Ability to facilitate governance forums, manage escalations, drive action closure, create executive-ready materials and communicate delivery risk in clear business language.
Experience with vendor governance, deliverable acceptance, obligation tracking, RAID controls, service transition, change control and account governance within complex technology programs.
Availability to support occasional migration-window activities outside standard business hours and local or limited travel as required by the requirement.

Education

Bachelor’s Degree in a relevant field (master’s degree preferred).
PMP, PgMP, ITIL, cloud, infrastructure, security, network or data center certifications preferred, but practical migration and client leadership experience is most important.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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