Logo for Callzilla - The Quality-First Contact Center

Agente de Contact Center Trilingüe (Alemán, Ingles)

Role overview

Qualifications

  • Native or fully fluent in Spanish
  • Native or fully fluent in German
  • Native or fully fluent in English
  • Proficient in customer service and call center operations

Responsibilities

  • Work from home for a B2B multichannel campaign
  • Handle emails and calls
  • Complete a paid training program
  • Provide optimal customer experiences across various communication channels

Key facts

Other skills

  • Customer Service

About the company

Callzilla - The Quality-First Contact Center logo

Callzilla - The Quality-First Contact Center

Customer Experience & Contact Centers

Callzilla is a full-service outsourced contact center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality. Brands in health and beauty, finance, telecom, fashion, entertainment, and other industries choose Callzilla for our method of ensuring consistent quality. We strive to be a true extension of our clients’ brands, providing meaningful ongoing guidance, and delivering optimal customer experiences across all communication channels -- voice, email, chat, social media, SMS text, and other channels. How can we help you? Learn more at callzilla.net or 855-CLL-ZLLA.

Company details

IndustryCustomer Experience & Contact Centers
Company size1001 - 5000

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Job description

We are seeking a top candidate to join our team as Agente de Contact Center Trilingüe (Alemán, Ingles).


Compensation:

COP 3.15M/month.


Location:

Remote (specific timezone).

GMT-09:00 to GMT-01:00.


Mission of Callzilla:

We strive to be a true extension of our clients’ brands, providing meaningful ongoing guidance, and delivering optimal customer experiences across all communication channels -- voice, email, chat, social media, SMS text, and other channels.


What makes you a strong candidate:

  • You are proficient in customer service, and call center operations.
  • Spanish - Native or fully fluent.
  • German - Native or fully fluent.
  • English - Native or fully fluent.


Responsibilities and more:

The position we currently have available is 100% work-from-home for a B2B (Business to Business) multichannel campaign (emails and calls).

Training is paid at 75% of your base salary.


Training schedule: Monday to Friday, 4:00 a.m. to 1:00 p.m. for approximately 2 weeks.


Operations schedule:

Monday to Friday – weekends off.

Availability required from 4:00 a.m. to 1:00 p.m. and 8:00 a.m. to 5:00 p.m.

(subject to change due to Daylight Saving Time).

#LI-Onsite

Requisitos

Estudios
Bachillerato / Educación Media
Idiomas
Español - Nativo
Alemán - Nativo
Inglés - Nativo
Habilidades
Call center
Call center operations
Customer service
Business
None

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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