Strong business analysis experience in AI, IT operations, automation, software delivery, digital transformation
Good understanding of GenAI tools and platforms such as ChatGPT Enterprise, Claude Enterprise, OpenAI API
Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar platforms
Strong stakeholder management and communication skills
Requirements:
Convert ambiguous business and AI operations needs into structured requirements and workflows
Strong process mapping skills for workflows involving users, systems, approvals, exceptions
Work with technical teams on APIs, integrations, data sources, runtime behavior
Write clear process documents, SOPs, runbooks, user guides, and operational documentation
Job description
Role: AI Business analyst with Prompt Engineering
Role Descriptions: Strong business analysis experience in AI| IT operations| automation| software delivery| digital transformation| enterprise support| platform enablement| or SaaS operations.
Good understanding of GenAI tools and platforms such as ChatGPT Enterprise| Claude Enterprise| OpenAI API| enterprise AI workspaces| and model orchestration concepts.
Experience with Slack-based support| Zendesk| Jira| Confluence| ServiceNow| or similar intake| workflow| and ticketing platforms.
Understanding of AI agents| tool calling| prompt behavior| human-in-the-loop workflows| agent lifecycle management| and runtime orchestration concepts.
Understanding of license management| user provisioning| OktaSCIM| access approvals| enterprise identity workflows| and access governance concepts.
Ability to convert ambiguous business and AI operations needs into structured requirements| workflows| user stories| acceptance criteria| test cases| and operating procedures.
Strong process mapping skills for workflows involving users| systems| approvals| exceptions| escalations| and operational support flows.
Ability to work with technical teams on APIs| integrations| MCP tools| data sources| runtime behavior| and model configuration requirements.
Experience working in Agile delivery teams with sprint planning| backlog grooming| demos| velocity tracking| and iterative delivery methodologies. Ability to write clear process documents| SOPs| runbooks| user guides| support playbooks| and structured operational documentation.
Strong stakeholder management and communication skills across business users| product owners| engineering| security| governance| platform| and support teams.
Working knowledge of AI governance concepts including data privacy| access control| retention| redaction| model usage policies| responsible AI| and enterprise governance requirements.
Comfortable creating structured documentation for agent builds| testing| deployment| operational support| lifecycle management| and release processes.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
