QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.
Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Work location:
- This position may be based anywhere in the United States (with a preference for Ohio, Indiana, West Virginia, Michigan or Kentucky) and includes travel as part of the responsibilities.
Job Summary
The “Advanced Applications Engineer” will provide the highest level of field support to our regional channel partners, consultants and prospective users by providing advanced system design, deployment, programming, third-party integration, and troubleshooting. The Advanced Applications Engineer will also work closely and collaboratively with the Regional Sales Manager and Area Manager(s) to ensure channel partner’s experience a high level of support and experience.
Key Tasks & Responsibilities (Essential Functions)
- Work with the Regional Sales team to support channel partners and end users with:
• Pre-sales system design, Supporting AV planners and system integrators in system planning with Q-SYS components. Preparation of cost estimates and tender specifications for Q-SYS system designs.
• Post-sales support, Diagnose and troubleshoot technical issues. Escalation of unresolved issues to internal teams. Manage the follow-up procedure after troubleshooting. - Training: Conduct in person dealer training in market with partners. Support training efforts with regional sales team members. Conduct training classes in experience centers. Co-develop new training curriculum with team.
- Monitor and report on relevant information from the field as it pertains to market trends, competitive landscape, sales opportunities and channel activities. Collaborate internally with the Americas go-to-market team, product development team and marketing. Conducting regional competition analysis. Contribution to product life cycle measures.
- Attend regional, national and internal meetings as required. Trade show booth builds, set up and tear down as well as technical troubleshooting will be required.
Skills and Minimum Experience Required
• Bachelor’s Degree preferred
• AV and IT industry certifications are a plus
• 5 years of AV industry experience
• Must be fluent with audio, video, control and networking technology.
• Knowledge of DSP design software, control coding and technical drawing programs.
• Strong understanding of audio visual system designs, AV networking, support and troubleshooting.
• Ability to use Microsoft Office 365, Salesforce and AV industry software.
Preferred Skills and Experience
- Experience in AV design and sales engineering is highly desirable
- Experience in Unified Communications and Network Operations Centers is a plus.
- Experience with Q-SYS Designer, LUA scripting is a plus
Travel Requirements
- 21-40%
QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.
The range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
