OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Sr. Cloud Applications Consultant within the OpenText Cloud Technical Success Services team, you will play a critical role in ensuring the stability, performance, and success of enterprise customer environments hosted in the OpenText Cloud.
You will act as a trusted technical partner, delivering world-class operational support, hands-on troubleshooting, and production system administration. By collaborating across Product Support, IT, Network Operations, and Professional Services, you will help meet service levels, resolve complex issues, and drive high customer satisfaction in a dynamic, fast-evolving environment.
What the role offers
- Opportunity to support enterprise-grade, multi-tier applications in the OpenText Cloud
- Hands-on troubleshooting and production system administration experience
- Collaboration with cross-functional and cross-product teams globally
- Exposure to modern technologies including Kubernetes, web/app servers, and relational databases
- Flexible remote working arrangements within a general office environment
- Participation in a 24/7 European on-call rotation model for major incident response
What you need to succeed
- Experience in IT support or consulting, supporting enterprise-level multi-tiered applications
- Working experience of ITIL-based service delivery models
- Hands-on experience with Kubernetes
- Administration skills in Windows, UNIX, and/or TCP/IP networked environments
- Familiarity with scripting/programming or relational DBMS (e.g., MS SQL Server, SQL, .sh/.bat, Java, JavaScript) and web/application servers (IIS, Apache, Tomcat, JBoss)
- Strong customer focus with excellent communication skills, adaptability, and willingness to work in a 24/7 rotational on-call model as per business needs
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
#LI-GM1
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
