Systems Support Engineer

Overview
We are seeking a skilled and motivated Systems Engineer with strong networking expertise, including cloud networking (Azure), to monitor, manage, and troubleshoot enterprise network environments. The ideal candidate will have hands-on experience with routing, switching, security, and network monitoring tools, along with the ability to work effectively with clients and internal teams.

Key Responsibilities
- Monitor and analyze corporate network performance using tools such as LogicMonitor, SolarWinds, Grafana, etc.
- Configure and support Layer 2 switching technologies including VLAN, STP, VTP, RSTP, CDP, HSRP, and VRRP.
- Detect, analyze, and troubleshoot network outages, recurring issues, and anomalies; classify incidents based on severity and drive them to resolution.
- Manage and troubleshoot routing protocols including BGP, OSPF, EIGRP, RIP, and IGRP.
- Perform in-depth network troubleshooting to identify and resolve complex issues in a timely manner.
- Implement and support VPN technologies including IPsec and SSL VPN.
- Configure and manage firewalls such as Palo Alto, Cisco ASA, Check Point, or FortiGate.
- Conduct network traffic analysis using NetFlow, packet capture, and other monitoring tools for real-time visibility.
- Design, implement, and manage Azure networking components including Virtual Networks (VNet), Subnets, NSGs, UDRs, Azure VPN Gateway, ExpressRoute, Load Balancers, and Azure Firewall.
- Support hybrid connectivity between on-premises and Azure environments (site-to-site VPN, point-to-site VPN, VNet peering).
- Collaborate with clients to understand requirements, provide solutions, and ensure high levels of customer satisfaction.
- Maintain strong documentation and adhere to operational and security standards.
- Manage multiple tasks and projects effectively within defined timelines.

Required Skills & Competencies
- Strong understanding of networking concepts and protocols, especially TCP/IP.
- Hands-on experience in network monitoring, troubleshooting, and incident management.
- Working experience with Azure networking services and cloud infrastructure.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills with the ability to work with cross-functional teams and clients.
- Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications
- Certifications such as CCNA and/or CCNP.
- Microsoft Azure certifications (AZ-104, AZ-700 or equivalent) are highly desirable.
- Experience with enterprise network environments and security practices.

Education & Experience
- Bachelor’s degree in Engineering or a related discipline.
- 3 to 5+ years of relevant experience in networking and systems engineering, including exposure to cloud networking (Azure).
- Equivalent practical experience may be considered in lieu of a degree.