Windows Client Customer support/Services- Bilingual

Job Title:

Windows Client Customer support/Services- Bilingual

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a knowledgeable, customer-focused Windows Client Customer Service Representative to support users across Windows 10, Windows 8, and earlier Windows environments. In this role, you will troubleshoot technical issues, guide users through practical solutions, and help deliver a smooth, reliable end-user experience. This is a great opportunity for a support professional who combines strong Windows expertise with clear communication and a passion for helping others.

Responsibilities

• Provide technical support via phone, email, and chat for Windows 10, Windows 8, and earlier versions.

• Diagnose and troubleshoot software, hardware, and connectivity issues related to Windows clients.

• Assist users with system settings, updates, drivers, and performance optimization.

• Guide customers through basic installations, configurations, and troubleshooting steps.

• Stay current on common Windows-related bugs, patches, and security updates.

• Deliver excellent customer service by maintaining professionalism, patience, and clarity in communication.

• Support users with endpoint security tools and practices, including technologies such as BitLocker, Defender, and Microsoft Endpoint Manager.

• Assist with basic issues related to Active Directory, Group Policy, Microsoft 365 integration, networking, drivers, and peripheral device management.

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• 5–10 years of experience in customer service, technical support, or IT helpdesk roles.

• Strong knowledge of Windows 10, Windows 8, and legacy Windows systems such as Windows 7 and XP.

• Familiarity with system settings, command-line tools, troubleshooting techniques, and common Windows-related issues.

• Knowledge of endpoint security solutions, including BitLocker, Defender, and Microsoft Endpoint Manager.

• Basic knowledge of Active Directory, Group Policy, and Microsoft 365 integration.

• Knowledge of virtualization technologies such as Hyper-V and VMware is an advantage.

• Basic understanding of networking, drivers, and peripheral device management.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Strong problem-solving skills with attention to detail and patience.

• Demonstrated commitment to delivering a positive and seamless customer experience.

#WAH

#LI-Remote

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time