Accountant, Accounts Receivable (temporary, maternity leave cover)

NOW HIRING: Accountant, Accounts Receivable (this is a temporary position, to cover for maternity leave)

POSITION SUMMARY:

You will work with the Accounting and Corporate Engagement & Partnerships departments on all royalty-related financial operations and processing. You will also support project administration for the Tea Premium (also known as Tea SD/SI – Sustainability Differential/Sustainability Investment). You will administer payment schedules, creating contracts, preparing and issuing invoices, and supporting the tracking of payments and accounts receivable. Responsibilities include, but are not limited to, contracting, creating invoices, recognizing revenue, and managing accounts payable processes.

You will also support important organizational projects for innovative programs, including SD/SI. You will be a resource for companies on payment and invoicing matters, provide customer service, and help prepare accounts receivable reports.

WHAT YOU WILL DO:

Royalty Invoicing

• Ensure accurate royalty billing by maintaining client invoicing schedules and preparing all supporting documentation;

• Produce and issue royalty invoices using verified market and traceability system data, ensuring billing accuracy and compliance with customer agreements;

• Maintain accurate accounts receivable tracking and aging reports, improving visibility into issued, paid, and outstanding balances.

• Reduce overdue receivables through proactive follow-up with customers on unpaid and delinquent accounts.

• Support cross-functional collection efforts by escalating outstanding balances to Customer Success (CS) and CE&P teams for resolution.

• Identify risks related to uncollectible receivables, supporting informed write-off decisions and financial accuracy.

• Contribute to system enhancements, integrations, and process improvements that strengthened controls, audit trails, and collaboration between Markets and Accounting teams.

• Improve data integrity and operational continuity by identifying and escalating technical and traceability system issues related to migrations, programming logic, and system bugs.

• Support operational efficiency through participation in additional finance and invoicing projects as assigned.

Project Administration

• Manage end-to-end contracting and administrative processes for SD/SI and other projects, ensuring a smooth project execution from initiation to completion.

• Coordinate client billing schedules and prepared supporting documentation to ensure accurate invoicing.

• Issue invoices based on contractual terms and customer commitments, contributing to revenue collection and cash flow management.

• Maintain accurate accounts receivable records across internal accounting systems and external platforms, improving financial tracking and reporting accuracy.

• Reconcile financial data between accounting systems and external tools to ensure data consistency and minimize discrepancies.

• Strengthen collections performance through follow-up on outstanding balances and coordination with relationship managers when escalation was required.

• Collaborate with other teams and external vendors to facilitate project design, implementation, and operational coordination.

• Ensure compliant payment processing by overseeing transactions, resolving payment issues, and addressing compliance-related requests.

• Process payment requests to support project operations.

• Participate in system improvement projects that enhanced process clarity, controls, audit readiness, and cross-functional efficiency.

• Identify and escalated system and data integrity issues, contributing to improved platform reliability and operational performance.

• Support additional operational and administrative projects to ensure business continuity.

Customer Service

• Deliver responsive customer support by managing and resolving inquiries through shared and individual Outlook mailboxes.

• Collaborate with Accounting Managers and cross-functional teams to resolve client disputes related to volumes, rates, product classifications, cancellations, adjustments, reassignments, and transaction records.

• Improve customer issue resolution timelines by escalating data discrepancies and coordinating with relevant stakeholders to drive solutions.

• Maintain strong customer relationships through follow-up, and effective problem resolution.

WHAT YOU BRING:

• Bachelor's degree required in Accounting/Financial Management or other comparable education;

• Minimum 3 years of experience in bookkeeping, process administration, AP/AR, or comparable experience.

• 2 years administrative experience.

• Advanced Excel Skills with a demonstrated experience in accounting and accounting software.

• Work culturally, linguistically, and diplomatically with diverse internal and external individuals.

BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:

Apply now and let's grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.

Level: 5

Deadline: 05 June 2026

Notes: Only candidates legally authorized to work in Mexico, Guatemala, Colombia or Peru will be considered.

If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.