Service Desk Technician

Service Desk Technician

Preferred candidates from Canada - Remote

Long Term Contract

Client's Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we're home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a "Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

How You'll Make An Impact:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk
• Respond to and resolve requests within the specified time frame as logged in the ticketing system
• Work with co-workers to increase knowledge across the Global Service Desk team
• Develop own technical knowledge to improve ability to resolve requests
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
• To have a strong eye for detail and an ability to follow procedures
• Work between the Canary Wharf office and the office in Central London

You May be a Good Fit if:

• Experience supporting Microsoft products such as Windows 11 and Office 365
• Experience with supporting laptops/MFD and video conferencing equipment
• At least 2 years' experience in a fast-paced Service Desk environment
• Excellent communication skills, both verbal and written

What Would Make You Stand Out:

• Experience Mac IOS
• Experience supporting VIP users
• Experience with SCCM