IT Support Specialist L1

This is a remote position.

IT Specialist

Join a growing managed IT firm that takes security, compliance, and operational excellence seriously. This behind-the-scenes technical role is focused on keeping client IT environments secure, organized, compliant, and properly maintained through proactive technical work.

What You'll Do:

• Review and maintain Microsoft 365 / Office 365 environments.
  
• Use PowerShell to run scripts, automate repetitive tasks, and support system cleanup.
  
• Check security settings, permissions, policies, and configurations to ensure environments are secure and properly organized.
  
• Assist with proactive IT maintenance and compliance-related tasks.
  
• Review users, groups, access permissions, mailbox settings, and account configurations.
  
• Help clean up inactive users, incorrect permissions, outdated settings, and messy configurations.
  
• Support security and compliance processes by making sure tasks are completed carefully and documented properly.
  
• Work on networking-related tasks involving LAN, VPN, firewalls, switches, and network protocols.
  
• Assist with desktop, Microsoft 365, and infrastructure-related troubleshooting when needed.
  
• Keep detailed notes on what was reviewed, changed, fixed, or escalated.
  
• Work closely with the internal IT/security team to keep environments clean, secure, and reliable.
  

Who You'll Work With:

You’ll work with an internal managed IT/security team that values accuracy, accountability, strong technical thinking, and clear communication. This role is not client-facing and is ideal for someone who enjoys working behind the scenes on proactive security, compliance, Microsoft 365 administration, PowerShell, networking, and technical cleanup.

Who We're Looking For:

• Technical Skills: Strong hands-on IT experience is required, including Microsoft 365 / Office 365 administration, PowerShell scripting, Windows desktop troubleshooting, and general Windows environment support.
  
• System Administration: Comfortable managing users, groups, permissions, policies, mailbox settings, security configurations, and IT environment cleanup.
  
• Networking: Solid understanding of LAN, VPN, firewalls, switches, and networking protocols.
  
• Security & Compliance: Understands security, access control, documentation, compliance, and careful system change processes.
  
• Work Style: Highly organized, detail-oriented, independent, problem-solving, open to feedback, and able to work well with a technical team.
  
• Communication: Clear written and verbal English communication.
  
• Background Check: Must be willing to complete a background check, with documentation provided.
  
• Location: Must be located in South Africa.
  
• Experience: Experience in MSP or multi-client environment is a plus, but not necessary.
  

Why Join Us?

• Impact: Play a central role in keeping IT environments secure, organized, compliant, and reliable.
  
• Culture: Join a serious technical team that values quality, accountability, strong communication, and security-focused work.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing company

We are an equal opportunity employer and value diversity at our company.