Key Facts

Remote From:

Texas (USA)

Category: SDR - (Inside) Sales Development Representative

Full time

Junior (1-2 years)

English

Hard Skills

Client Services Customer Experience Improvement Microsoft Dynamics CRM E-Commerce Event Marketing Organizational Structure Shopify

Other Skills

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Sales
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Problem Solving
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Communication
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Social Skills
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Teamwork
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Professionalism
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Detail Oriented
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Creativity
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Analytical Skills

Roles & Responsibilities

1+ years of work experience in client services, sales support, events/catering coordination, or hospitality with proven customer‑facing success.
Professionalism in written and verbal communications, with a focus on clarity and etiquette in all interactions (Spanish-speaking preferred but not required).
Exceptional organization with meticulous attention to detail, ensuring every client receives a superior level of service.
Notable communication enabling effective collaboration with clients of diverse backgrounds and personalities.

Requirements:

Utilize the standard catalog of offerings across eCommerce and Catering/Events with corresponding universal price sheets; maintain version control and cross‑functional sign‑offs.
Serve as the primary point of coordination for client needs across restaurants, events, and eCommerce, ensuring white‑glove communication and on‑time deliverables.
Maintain accurate contact, opportunity, and event records; ensure every interaction advances the guest journey or captures a clear next step.
Collect and respond to guest inquiries/feedback, ensuring issues are captured, triaged, and closed with learning loops into training and content updates.

Goode Company Restaurants

Hospitality: Hotels, Restaurants & Leisure

About Goode Company Restaurants

We believe in the tried and true. The homemade. The handcrafted.Food that’s as genuine as we are – and as satisfying as the forty-five years we’ve spent curating the tastiest blend of Texas culture and cuisine around. As a family-owned and operated business, we take the craft of serving the finest Texas fare very seriously. In fact, our barbeque pits haven’t stopped smoking since we first opened our doors in 1977 – because we figure when you’re in it for the long haul, no shortcut’s worth taking. Which is why barbeque’s only the tip of the tongs when it comes to Goode grub. Our fresh Gulf seafood, taqueria joint, kitchen & cantina, and live music palace are also unique culminations of our family traditions – ones we’ve been heartily dishing out for decades. So come on in and stay awhile. We’re so glad you made it.

Company type: SME

Industry: Hospitality: Hotels, Restaurants & Leisure

Founded: 2018

Company size: 501 - 1000

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Job description

JOB DESCRIPTION

Concierge Services Partner/Event Sales - Goode Company Restaurants

JOB PURPOSE: Deliver a seamless, high‑touch concierge experience for our guests and clients, from first inquiry through fulfillment. Connect guests with the products and services they want and need. This role delivers white‑glove service from afar and facilitates a 5-star customer experience across all business verticals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales & Solutions

Utilize the standard catalog of offerings across eCommerce and Catering/Events with corresponding universal price sheets; maintain version control and cross‑functional sign‑offs.
Suggest appropriate add‑ons that enhance guest experience and overall transaction value.
Escalate non‑standard inquiries (customizations, off‑menu, large‑scale requests) to business unit leaders for feasibility and timely go/no‑go decisions.
Collect and respond to guest inquiries/feedback, ensuring issues are captured, triaged, and closed with learning loops into training and content updates.
Drive sales growth through phone outreach programs designed by the Head of Sales in partnership with Brand.

Concierge & Client Experience

Serve as the primary point of coordination for client needs across restaurants, events, and eCommerce, ensuring white‑glove communication and on‑time deliverables.
Escalate complex issues and VIP handling to Concierge Services Manager, delivering timely and effective resolution and documenting corrective actions.
Advise clients on menus, venue fit, service styles, seasonal items, gifting, and logistics; prepare clear proposals and confirmations.
Coordinate with operations and partners to execute special orders (e.g., custom inserts, VIP packaging) without service friction.

CRM, Pipeline Hygiene & Feedback

Maintain accurate contact, opportunity, and event records; ensure every interaction advances the guest journey or captures a clear next step.
Capture guest feedback and post‑event debriefs; translate insights into updates for training, FAQs, and the offering catalog.

QUALIFICATIONS

1+ years of work experience in client services, sales support, events/catering coordination, or hospitality with proven customer‑facing success.
Communication: Professionalism in written and verbal communications, with a focus on clarity and etiquette in all interactions (Spanish-speaking preferred but not required)
Organization: Exceptional organization with meticulous attention to detail, ensuring every client receives a superior level of service.
Interpersonal Skills: Notable communication enabling effective collaboration with clients of diverse backgrounds and personalities.
Demonstrated ability to resolve guest concerns independently and appropriately.
Familiarity with Shopify, TripleSeat, and CRM tools preferred.

CHARACTERISTICS

Strong business acumen with a demonstrated ability to proactively “think like an owner”
Energetic and creative, not afraid to think outside the box
Disciplined planner who collaborates across teams to build the best solutions
Data and technology savvy with strong analytical framework
Self-starting problem solver who can navigate complexity without losing direction

FULL-TIME BENEFITS & PERKS

Joining a culture that lives its brand values and brings people together to create meaningful connections
Food, beverage and merchandise discounts
Ongoing training and development related to personal and professional skills
Competitive salary
Medical benefits plan tailored to you, including but not limited to – health insurance, dental insurance, vision insurance
Generous paid time off and flexible working schedule
Paid sick leave
401(k) retirement plan
Quarterly sales incentives and annual bonus structure

Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state or local law.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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