Counter Service Manager

Goode Company’s mission is to deliver the highest quality dining experience while maintaining operational excellence and constantly seeking to grow our customer base.  

By being committed to our brand promise of serving up authentic Texas – “one plate at a time,” our Managers have an appreciation for quality of food and what it takes to create this consistently, with each plate we serve.  Goode Company values its customers and their loyalty to our brand, therefore it is the Managers mission to continually develop and build relationships with our customers and encourage the staff to do the same.  

Our Managers have the highest state of ownership in their jobs and welcome challenges that they are faced with.  It is also the Managers mission to effectively work with location GMs to manage the P&Ls to ensure that they are working towards meeting the location and company strategic objectives, as set forth by Senior Management.  

Job Responsibilities:

• Ensure proper guest service to all guests through constant evaluation of restaurant service performance.
• Investigate and resolve customer complaints regarding food quality, service and accommodations.
• Complete, hands-on training and knowledge of each position within the restaurant. 
• Monitor wait times in the serving line.
• Provide excellent quality and presentation of all food to all guests. 
• Train team members in food preparation procedures and company standards, while monitoring food preparation methods, portion sizes, garnishing, and presentation to ensure food is prepared and served in an acceptable manner.
• Schedule, receive, and verify food and beverage deliveries for proper quality and quantity.
• Ensure product safety by training all team members on food preparation, sanitation, and safety procedures.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
• Inspect supplies, equipment, work areas and property to ensure efficient service and conformance to standards.
• Understand safety and security practices to ensure safety to team members and patrons.
• Responsible for working with other managers to meet the financial and operational targets while maintaining high operating standards.
• Responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary in accordance with Goode Company policies and applicable laws.
• Teach and train staff about the Brand values and culture of Goode Company.
• Effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy.
• Accountable for food standards, systems, cleanliness, organization, team member engagement and the guest experience.
• Monitor employee appearance and uniform throughout shift.
• Communicate effectively with other managers and team members. 
• Build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up).
• Conduct shift meetings as necessary.
• Display a sense of ownership.  Make decisions as if the restaurant were your own.
• Be resourceful in handling assignments and solving problems.

Qualifications

• 2 or more years of counter service management experience required.
• Knowledge of all Kitchen operations (mesquite, prep, line quality identifiers and standards); must demonstrate the ability to run effective shifts in all aspects of the restaurant.
• P&L accountability experience highly preferred.
• Spanish speaking a plus, not required.
• Excellent communication skills, verbal and written.
• Excellent computer skills and Microsoft Office experience
• Allergen, Food Managers, and TABC Certified

PERKS OF THE JOB AND BENEFITS:

• Weekly Payroll
• Meal Discounts + More!
• Health Insurance – Comprehensive medical coverage for you and your family.
• Health Savings Account (HSA) – Tax-advantaged savings account for medical expenses, with employer contributions available.
• 401(k) Matching – Employer-matched retirement savings to help you build financial security.
• Vision Insurance – Coverage for eye exams, glasses, and contacts.
• Dental Insurance – Preventive, basic, and major dental care services.
• Disability Insurance – Short- and long-term income protection for unexpected medical events.
• Opportunities for Advancement – Clear career pathways and ongoing training for professional growth.
• Flexible Schedule – Support for work-life balance with flexible scheduling options.

Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state, or local law.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.