Head of Supply Chain Management

This is a remote position.

Head of Supply Chain Management

About the Role

​

Our client is seeking a strategic and driven Head of Supply Chain Management to lead and scale their global supplier and external workforce operations. This role is central to supporting their core Localisation services and their rapidly expanding Data Annotation and AI data services offerings.

You will play a critical role in shaping how our client builds, manages, and optimises their global network of suppliers, freelancers, and data annotation resources. This is a high-impact leadership opportunity for someone who thrives in a fast-paced, growth-oriented environment and is excited by the intersection of language services and AI.

​

What You’ll Do

Lead & Scale the Function

• Define and evolve the Supply Chain Management (SCM) operating model to support growth across Localisation and AI data services
  

• Build, lead, and develop a high-performing global team
  

• Align team performance with business priorities and drive accountability
  

Drive Capacity & Supply Strategy

• Develop a clear view of global supplier capacity and workforce capability
  

• Anticipate future client needs, particularly in AI data services
  

• Strengthen and diversify the supply base to ensure scalability and resilience
  

• Track KPIs and proactively address risks or gaps
  

Build a World-Class Supplier Network

• Lead global recruitment of suppliers across languages, services, and modalities (Translation, MTPE, Transcreation, LQA, voice-over, DTP, transcription, data annotation, etc.)
  

• Run targeted recruitment campaigns for key locales, verticals, and AI initiatives
  

• Own end-to-end onboarding, testing, and qualification processes
  

• Ensure all suppliers meet quality, contractual, and compliance standards
  

Develop Strategic Partnerships

• Build and maintain strong supplier relationships
  

• Negotiate competitive rates and commercial terms
  

• Identify and onboard best-in-class providers across language, AI, and data services
  

Partner Across the Business

• Collaborate with Sales, Production, and Solutions teams to shape service offerings
  

• Provide supplier insights to support client proposals
  

• Represent SCM in client engagements and internal forums
  

Drive Innovation & Efficiency

• Lead automation initiatives to streamline onboarding and workflows
  

• Implement efficient intake processes to support Sales and Solutions needs
  

• Continuously improve processes to enhance scalability and reduce manual effort
  

Governance & Compliance

• Own supplier data, documentation, and systems
  

• Ensure data protection, security, and compliance standards are embedded
  

• Act as key stakeholder for supplier-related systems and tools
  

​

Requirements