Key Facts

Remote From:

Illinois (USA)

Category: Business Operations Analyst

Freelance

Mid-level (2-5 years)

English

Roles & Responsibilities

Bachelor's degree or equivalent experience in a relevant field
2+ years of experience in digital operations, eCommerce, or technical support
Strong analytical and problem-solving skills
Basic understanding of websites, apps, and user experience

Requirements:

Monitor website and application performance, including traffic, errors, and user activity
Identify, troubleshoot, and escalate technical or operational issues
Triage and manage incident tickets based on severity and impact
Document issues with clear details (steps, screenshots, timestamps)
Coordinate with IT, engineering, and business teams for issue resolution
Track incidents through closure and provide status updates
Analyze basic performance metrics (e.g., conversion rates, error rates)
Identify trends and share actionable insights

Navitas Partners, LLC

About Navitas Partners, LLC

Navitas Partners LLC is a diversity led business, headquartered in NJ, as a dynamic IT professional services and workforce solutions company. We believe creating the best solutions in human resource services means always going above and beyond - and people are our most important asset. Our “DNA” invokes core values of knowing, trusting and serving our relationships. The better we know our clients and candidates, the better our relationship, and the better we match the needs and exceed expectations. We want our client’s experience with us to reflect a transparent, professional and driven relationship. At Navitas Partners we strive for Excellence in People, and grow with you to become a true extension of your HR specific business requirements, while remaining sensitive to your price & business needs. Certified Diversity Employer: SBE • WOSB • WBE • MBE • NMSDC NAICS: 541511, 541512, 541513, 541519, 54164, 518210, 811212, 561320 https://form.jotform.com/223145471243247

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Title: Site Operations Analyst I (Contractor)
Location: Bolingbrook, IL 60440
Duration: 6 Months
Note: Working hours for this position are Saturday and Sunday day shifts 7am to 4 pm CT or 8 am to 5 pm CT and 3 weekday day shifts.

Overview
The Site Operations Analyst I is responsible for supporting the daily operations of digital platforms, including website and mobile applications. This role focuses on monitoring performance, identifying issues, and ensuring timely resolution to maintain a seamless user experience.
This position requires working weekends (Saturday and Sunday) plus three weekdays (total 5 working days per week).

Key Responsibilities

Monitor website and application performance, including traffic, errors, and user activity
Identify, troubleshoot, and escalate technical or operational issues
Triage and manage incident tickets based on severity and impact
Document issues with clear details (steps, screenshots, timestamps)
Coordinate with IT, engineering, and business teams for issue resolution
Track incidents through closure and provide status updates
Analyze basic performance metrics (e.g., conversion rates, error rates)
Identify trends and share actionable insights
Execute test cases for new features and validate functionality
Perform testing across desktop, mobile, and app platforms
Log and track defects until resolution
Maintain documentation for processes, workflows, and system updates
Ensure data accuracy and system reliability
Support ongoing digital initiatives and operational tasks
Assist senior team members as needed

Qualifications:
Bachelor's degree or equivalent experience in a relevant field
2+ years of experience in digital operations, eCommerce, or technical support
Strong analytical and problem-solving skills
Basic understanding of websites, apps, and user experience
Experience with ticketing tools (e.g., JIRA, ServiceNow) preferred
Good communication and organizational skills
Ability to handle multiple tasks in a fast-paced environment