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2nd shift Bilingual Customer Solutions Specialist

Role overview

Qualifications

  • Bilingual
  • Customer service experience
  • Ability to work flexible schedules

Responsibilities

  • Take inbound calls from members in need of roadside assistance
  • Arrange needed services by selecting and dispatching service providers
  • Provide customer care and follow up

Key facts

Other skills

  • Customer Service
  • Teamwork
  • Problem Solving
  • Physical Flexibility

About the company

TrxNow logo

TrxNow

Transportation, Logistics & Supply Chain

TrxNow represents the industry’s leading technology solution to solve complex roadside assistance and logistics challenges. By leveraging the Salesforce Service Cloud, TrxNow is truly the industry’s most sophisticated and contemporary connected solution that actively utilizes augmented intelligence to drive CSAT, lower cost and improve response time.

Company details

Company typeScaleup
IndustryTransportation, Logistics & Supply Chain
Company size201 - 500

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Job description

TrxNow® (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance and dispatch technology platform!  We are privately owned company, and our international headquarters is in downtown Johnson City, TN.  We operate multiple Call Centers internationally and job are available at our Johnson City, TN and Sneedville, TN locations.  Our management team is filled with leaders who are focused on delivering the best service in the industry.  Check us out at  www.trx-now.com.

Our team is made up of dedicated employees that have been part of our success story from the very beginning. Founded in 2014, many of our first employees are now key leaders within the company. We have tons of opportunity to move up and develop your skills within the organization. 

We are seeking a qualified candidates to join team of Bilingual Customer Solutions Specialists.  The CSS team is for responsible for taking in-bound calls from members in need of roadside assistance (a tire change, a jump start, a tow for their vehicle) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up. 

Ask you interviewer about:

  • Performance Incentives (Up to $4.00 more per hour)
  • Flexible schedules - 2nd and 3rd Shifts available.  As a 24x7 company, we NEVER close.
  • Wear what you want - our relaxed dress code allows you to be comfortable at work.
  • Work from home opportunities available
  • Great Pay
  • Paid Holidays
  • Paid Time Off
  • Paid Training
  • Opportunities for Career Advancement

We Welcome:

  • Full Time
  • Part Time
  • Veterans
  • Students 
  • Internships

This is a great opportunity to lead as you learn and develop within an organization that continues to grow year after year!

We are a great place to work and have a fun and friendly work environment!

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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