Business Operations Assistant

This role is dedicated to one of our key client accounts — a global tech leader — offering the opportunity to work within a fast-paced, high-performing international environment.  

Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. 
This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.  

Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.  

You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. 

This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.

We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. 

Essential 

• Proven experience in administration, business operations, data entry, content management, or operational support roles.
• Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
• Expertproficiencyin at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
• A demonstrable ability toshowcasehigh-quality dashboards or reports during the interview stage thatshowcaseanalytical clarity and visual standards.
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Desirable 
While not essential, the following would be advantageous: 

• Strong understanding of relational databases and experience querying data using SQL.
• Experience working with CMS or CRM platforms.
• Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
• Familiarity with data governance, version control, or structured documentation best practices.
• Experience working in a fast-paced, KPI/SLA-driven environment.
• Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.

We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.

Yes

Hours: 37.5 hours per week, Monday–Friday 

• UK:14:00–22:30 GMT/BST
• South Africa:16:00–00:30 SAST
• Shift Alignment: Aligned to cover the 09:00–17:30 EST business day, where key client contact is based.
  • Please note:a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.

Full-time, permanent

We’re ambitious about where we’re going and we’re looking for people who want to grow with us. 

• Competitive salary 
• 33 days holiday 
• Fully remote
• Ongoing development and career opportunities 
• Department incentives 
• Employee Assistance Programme
• A genuinely positive, people-first culture 

Step 1: Please send us a copy of your CV and a cover letter that outlines how your experience maps to the three core areas of this position: business support, data operations, and stakeholder communication.

Step 2: We ask that you commit to completing a short AI interview which will last no longer than 5 minutes.

Step 3: If successful you'll get an opportunity to meet our team for an online interview. Please note that we may ask you to prepare a short task ahead of the interview.