Key Facts

Remote From:

Michigan (USA)

Full time

English

Roles & Responsibilities

Hands‐on technical support experience
Strong customer service skills
Solid foundation in networking
Experience in telecommunications, ISP, or managed service environments

Requirements:

Troubleshooting cable, internet, and voice services
Diagnosing connectivity and service issues using structured problem‐solving tools
Coordinating repairs and escalation when necessary
Installation, configuration, and support of desktop/workstation hardware and software

Conexess Group

Information Technology & Services

About Conexess Group

Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience

Tier 1 / Frontline Technical Support
- Troubleshooting cable, internet, and voice services
- Diagnosing connectivity and service issues using structured problem‐solving tools
- Root cause analysis for repeat or chronic service issues
- Coordinating repairs and escalation when necessary
Networking & Connectivity
- TCP/IP configuration, verification, and troubleshooting
- Modem resets, re‐provisioning, and service activation
- IP address provisioning and management (add/delete multiple IPs)
- Basic network diagnostics and service validation

Systems & Endpoint Support

Installation, configuration, and support of:
- Desktop/workstation hardware and software
- Network printers
- Anti‐virus solutions
Administration of:
- Shared folders and file systems
- User files and directories
- Device drivers and peripheral hardware
Small‐office networking support (LAN setup and maintenance)

Tools & Applications

Experience working with customer support and ticketing tools
Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
General desktop and operating system support

Customer & Business Interaction

High‐volume, customer‐facing support role with strong communication skills
Ability to handle:
- Troubleshooting and repair coordination
- Billing and service inquiries
- Retention‐focused customer interactions
Experience supporting both internal users and external customers

Ideal Background