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IAM (Sailpoint) Engineer (REMOTE)

Role overview

Qualifications

  • Hands‐on technical support experience
  • Strong customer service skills
  • Solid foundation in networking, endpoint support, and troubleshooting
  • Experience in telecommunications, ISP, or managed service environments

Responsibilities

  • Provide Tier 1 / Frontline Technical Support
  • Troubleshoot cable, internet, and voice services
  • Diagnose connectivity and service issues
  • Install, configure, and support desktop/workstation hardware and software

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Multitasking
  • Problem Solving

About the company

Conexess Group logo

Conexess Group

Staffing & Recruiting

Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51 - 200

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Job description

We are requesting candidates with hands‐on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
  • Tier 1 / Frontline Technical Support
    • Troubleshooting cable, internet, and voice services
    • Diagnosing connectivity and service issues using structured problem‐solving tools
    • Root cause analysis for repeat or chronic service issues
    • Coordinating repairs and escalation when necessary
  • Networking & Connectivity
    • TCP/IP configuration, verification, and troubleshooting
    • Modem resets, re‐provisioning, and service activation
    • IP address provisioning and management (add/delete multiple IPs)
    • Basic network diagnostics and service validation
Systems & Endpoint Support
  • Installation, configuration, and support of:
    • Desktop/workstation hardware and software
    • Network printers
    • Anti‐virus solutions
  • Administration of:
    • Shared folders and file systems
    • User files and directories
    • Device drivers and peripheral hardware
  • Small‐office networking support (LAN setup and maintenance)
Tools & Applications
  • Experience working with customer support and ticketing tools
  • Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
  • General desktop and operating system support
Customer & Business Interaction
  • High‐volume, customer‐facing support role with strong communication skills
  • Ability to handle:
    • Troubleshooting and repair coordination
    • Billing and service inquiries
    • Retention‐focused customer interactions
  • Experience supporting both internal users and external customers
Ideal Background
  • Experience in telecommunications, ISP, or managed service environments
  • Comfortable supporting small office or departmental IT environments
  • Strong multitasking ability in fast‐paced support settings
  • Customer‐service oriented with technical problem‐solving capability

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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