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Software Support Engineer

Marathon TS

Role overview

Qualifications

  • 1-3 years of experience in troubleshooting software, identifying and fixing bugs
  • Solid programming fundamentals
  • Creative problem-solving and collaborative spirit
  • Excellent communication skills

Responsibilities

  • Diagnosing and resolving complex software issues
  • Contributing to UX improvements
  • Collaborating with end-users and other teams to resolve issues
  • Independently tackling smaller bug fixes and contributing to larger projects

Key facts

Hard skills

Debugging Firebase React Jsx Project Collaboration

Other skills

  • Troubleshooting (Problem Solving)
  • Creative Problem Solving
  • Communication

About the company

Marathon TS logo

Marathon TS

Information Technology & Services

Company details

Company typeSME
IndustryInformation Technology & Services

Links

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Job description

The Role

As a Software Support Engineer, you'll dive into our codebase, squashing bugs and enhancing features to directly improve the user experience. This junior role offers incredible hands-on learning:
  • Technical Troubleshooter: Become the go-to for diagnosing and resolving complex software issues. Learn by doing as you read, debug, and fix code.
  • Design Collaborator: Contribute your keen eye to our UX, suggesting improvements to make our platform even more intuitive and robust.
  • Bridge the Support Gap: Team up with end-users, customer support, ops, and engineering to get those tricky tickets resolved and keep everyone happy.
  • Deliver Impact: Show your skills by independently tackling smaller bug fixes and contributing to larger projects under supervision.
  • Support & Development Synergy: Balance your time between resolving pressing support issues and participating in our scrum team's development sprints.
What You Bring to the Table
  • 1-3 years of experience in troubleshooting software, identifying and fixing bugs, with an itch to write your own features.
  • Solid programming fundamentals – you can confidently analyze and debug existing code.
  • Creative problem-solving and a collaborative spirit for tackling challenges.
  • Knowing Google Firebase and react is a plus.
  • Excellent communication skills to bridge the gap between users and our engineering team.
  • A genuine desire to become a top-notch software engineer or project manager.
Why Us?
  • Accelerate your career development in a fast-paced and supportive startup environment that's looking towards the future of technology, including AI.
  • Gain real-world experience contributing to a product transforming an entire industry.
  • Enjoy the flexibility of a junior role with the mentorship and guidance to help you reach your full potential.
We're seeking individuals who want to learn, grow, and make a tangible difference in our success story. If this sounds like you, apply now!

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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