City Launcher

#JD-E2EProf
#LI-KS1

Russell Tobin/Pride Global is currently seeking a City Launcher to work for one of our top global tech clients! The City Launcher owns onsite workforce quality and customer experience within a defined Chicago region. This role blends recruiting, training, and hands-on field operations. You will hire and onboard onsite support specialists, coach performance in real time, and support local launch and market activities such as restaurant visits and test orders.

Pay: $28-$30/hr. depending on experience

Schedule: Part-time hours - 9am to 2pm M-F

Location: Austin, TX must be within 30 miles to commute from business to business

Key Responsibilities:

• Recruit, interview, and onboard onsite support specialists
• Train and coach new and existing team members in the field
• Conduct live performance evaluations and provide feedback
• Support local operations including restaurant visits and test orders
• Ensure consistent coverage, quality, and readiness across all shifts
• Act as the local operations representative for your hub

What Success Looks Like:

• Strong customer experience and consistent operational quality
• Reliable, high-performing onsite support specialist bench
• Fast and effective onboarding of new hires
• Clear visibility into performance and coverage gaps
• Well-run, organized local operations

Qualifications:

• 2 to 5 years in operations, recruiting, field management, or training
• Strong judgment in assessing talent and performance
• Comfortable coaching and giving direct feedback in person
• Highly organized and self-directed
• Willing to work regularly in the field
• Nice to have experience in marketplace, gig workforce, or hospitality operations
• Experience launching or scaling new markets preferred

We are looking for someone who thrives in a hands-on, fast-moving environment and is excited to take full ownership of building and supporting a high-quality local operations team in Austin. 

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.