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Critical Incident Specialist

Key Facts

Remote From: 
Full time
English

Roles & Responsibilities

  • Must have at least two years of experience and knowledge of waiver processes
  • Background in the field of Nursing, Social Work, and Case Management is preferred
  • Clinical licensure is preferred but is not required

Requirements:

  • Upon receipt of new case assignment, confirm eligibility and validate event qualifies for reporting
  • Review historical events and determine if Trend Analysis is required
  • Maintain internal documentation regarding investigation process status
  • Collaborate and support Service Coordinators with investigation process

Job description

Summary:

  • Work Mode: Remote - PA (need to have PA Licensure)
  • SHIFT: Mon - Fri 8am-5pm ET
  • Duration: 3 months, potential to extend or convert

Responsibilities:

  • Upon receipt of new case assignment, confirm eligibility and validate event qualifies for reporting
  • Review historical events and determine if Trend Analysis is required
  • Maintain internal documentation regarding investigation process status
  • Collaborate and support Service Coordinators with investigation process
  • Maintain open case volume and evaluate open cases for potential closure
  • Closure of event may be completed when the following criteria are met: Actions taken to secure the health and safety of the participant; Measures taken to prevent or mitigate recurrence of the critical incident, including appropriate referrals; changes made to the Person-Centered Service Plan as a result of the incident
  • No further action is required when the following conditions are satisfied: The facts and sequence of events is outlined with sufficient detail; Preventative action is implemented and documented; The participant is not placed at any additional risk

Requirements:

  • Must have at least two years of experience and knowledge of waiver processes
  • Background in the field of Nursing, Social Work, and Case Management is preferred

Preferred Skills:

  • Clinical licensure is preferred but is not required
  • Clinical experience in lieu of licensure will be considered

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