Customer Service Rep

Pay Rate: $20 per hour
Location: Oriskany
Duration: Contract
Work Mode: Remote with in-person training

• Anticipated Class Start Date: 8/3/26
• Training Hours: 8:30-5pm EST, Monday-Friday, 30-minute lunch
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
• Post-training Hours: Monday-Friday 8:00am – 11:00pm EST
• Schedules determined by performance ranking during training

Responsibilities:

• Respond to customer requests via telephone, providing excellent service for life insurance policy inquiries.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, and billing inquiries.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or related field preferred.
• Ability to work from home with high-speed internet and a secure, quiet workspace.

Preferred Skills:

• Strong interpersonal skills and decision-making abilities.
• Adaptability and flexibility in a dynamic work environment.
• Technical proficiency and confidence in learning new systems.

Benefits:

• Company-provided equipment: laptop, 2 monitors, keyboard, mouse, and docking station.
• Opportunities for schedule flexibility based on performance.