Role overview

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred
Minimum of 10 years experience in IT architecture focusing on the ServiceNow platform
Strong organizational skills and ability to manage multiple projects
ServiceNow Certified Application Developer or similar certifications

Responsibilities

Lead and manage complex ServiceNow solution development
Design and implement future state architectures
Establish and manage a Centre of Excellence or Architectural Board
Collaborate effectively with diverse teams

Key facts

Remote from: Canada
Fixed term
Senior (5-10 years)
Infrastructure Architect
English

Hard skills

ServiceNow

About the company

Veracity Software Inc

The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the ‘Right Way’, which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity. From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We have delivered cloud based customized solutions and services to various clients across both North America and India. We have a global headquarter in Woodbridge, NJ while our offshore office is in Pune, India. We believe in bringing Global talent together, which helps us in delivering cost effective, yet highly scalable and efficient solutions. With the vision of trying to be one of the trusted IT partners as well as one of the most respected solution providers with an onsite/offshore model, Veracity is equipped with the right set of highly skilled individuals who have expertise in delivering the most effective business services and solutions for our clients. Veracity’s mission is to become the Trusted IT Partner for various businesses across globe.

Company details

Company size51 - 200

Links

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Job description

Senior ServiceNow Technical Architect, Victoria, British Columbia
# of Positions: 1
Project Name: Service Management Transformation Program
Project Overview: The Service Management Transformation Programs is focused on transforming IT service operations to ensure a superior customer experience and to contribute to the success of government programs.

Estimated Work Start Date: 16-Sep-2024
Estimated Work End Date: 31-Mar-2025
Standard Hours Per Day: 6.00
Estimated Work Days: 139.00

The Province is implementing various modules of ServiceNow, with several already in production which include:
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Order Management (Service Request, Request for Fulfillment, Service Catalogue)
• Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Field Services (FSM)
• Continuous Improvement (CIM)
• Strategic Portfolio Management (SPM)

The Senior ServiceNow Technical Architect is required to have the following skills and experience:
• Education:
o Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

• Experience:
o Minimum of 10 years experience in IT architecture, with a focus on the ServiceNow platform.
o Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM.
o Previous experience in leading and managing complex ServiceNow solution development.
o Proven track record of designing and implementing future state architectures.
o Strong knowledge of Common Service Data Model (CSDM) and its implementation.
o Experience in establishing and managing a Centre of Excellence or Architectural Board.
o Experience with Agile methodologies and DevOps practices.

• Technical Skills:
o Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
o Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
o Expert skills in Powershell
o Expert skills in Server & Infrastructure technologies
o Experience with Azure, AWS, and cloud providers with ServiceNow
o Familiarity with ITIL and other IT service management frameworks.
o Familiarity with ServiceNow's licensing model

• Leadership Skills:
o Proven ability to lead and mentor a team of developers.
o Strong organizational skills and the ability to manage and prioritize multiple projects.

In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:

• Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
o Ability to work independently and manage multiple tasks and projects simultaneously.

• Certifications:
o ServiceNow Certified Application Developer.
o ServiceNow Certified System Administrator.
o Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM).
o Ideal candidates will have one of: Certified Workflow Architect, Certified Technical Architect, or
Certified Master Architect.

The Proposal should demonstrate the proposed Resource has experience, within the past 15 years (as of the Closing Date of this RFP) with:

IT architecture, with a focus on the ServiceNow platform (minimum 10 years);
Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM;
Leading and managing complex ServiceNow solution development;
Proven track record of designing and implementing future state architectures;
Strong knowledge of Common Service Data Model (CSDM) and its implementation;
Experience in establishing and managing a Centre of Excellence or Architectural Board;
Experience with Agile methodologies and DevOps practices; and
Technical skills as follows:
1. Proficiency in JavaScript, HTML, CSS, AngulaJS, and other web development technologies;
2. Experience with ServiceNow integrations using REST, SOAP, and other integration technologies;
3. Expert skills in Powershell;
4. Expert skills in server & Infrastructure technologies;
5. Azure, AWS, and cloud providers with ServiceNow;
6. Familiarity with ITL and the IT Service Management Frameworks; and
7. Familiarity with ServiceNow's licensing model.