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Technical Business Analyst (ServiceNow) :: REMOTE

ARK Solutions, Inc.

Role overview

Qualifications

  • Experience with ServiceNow development and knowledge of code best practices
  • Functional and technical knowledge of the ServiceNow platform and architecture
  • Strong facilitation skills to lead discussions across multiple groups
  • Excellent oral and written communication skills, including presenting to management

Responsibilities

  • Lead client meetings and serve as the client relationship specialist
  • Serve as liaison for the development team
  • Conduct RD for ServiceNow features and capabilities within the toolset

Key facts

Hard skills

ServiceNow

About the company

ARK Solutions, Inc. logo

ARK Solutions, Inc.

IT Services & IT Consulting

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

Technical Business Analyst - Remote

Contract Duration: 3+ months

Project Description:

Join our Enterprise Technology Services group to work on the ServiceNow application, the IT Service Management tool for Change, Incident, Problem, Release, Configuration (CMDB), and Request Management.

Day-to-day Responsibilities:

  • Lead client meetings and serve as the client relationship specialist
  • Serve as liaison for the development team
  • Conduct R&D for ServiceNow features and capabilities within the toolset

Required Skills:

  • Experience with ServiceNow development and knowledge of code best practices
  • Functional and technical knowledge of the ServiceNow platform and architecture
  • Effective liaison leading technical development teams
  • Knowledge of SDLC practices
  • Strong facilitation skills to lead discussions across multiple groups
  • Excellent oral and written communication skills, including presenting to management
  • Experience with Agile methodologies
  • Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
  • Problem/Risk Management
  • Proficiency in MS Office Suite

Education:

  • 4-year BS/BA degree

 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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