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Community Engagement Eligibility Specialist

LanceSoft, Inc.

Role overview

Qualifications

  • Competency in applying principles of quality customer service
  • Ability to use independent decision-making in processing information
  • Skilled in Microsoft Office suite
  • Skilled in telephone communication with clients

Responsibilities

  • Work MC case updates, including data entry in OFI eligibility systems
  • Updating client information in Automated Client Eligibility System (ACES)
  • Fielding and/or conducting phone calls to/from the public for information
  • Additional MC eligibility work that supports Client readiness

Key facts

Hard skills

Data Entry Telephony

Other skills

  • Customer Service
  • Decision Making
  • Microsoft Office
  • Communication

About the company

LanceSoft, Inc. logo

LanceSoft, Inc.

Staffing & Recruiting

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.

Company details

Company typeXLarge
IndustryStaffing & Recruiting
Company size5001 - 10000

Links

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Job description

Job title: Community Engagement Eligibility Specialist
Start Date: April 13, 2026
End Date: April 2028
Location: DHHS Office/Location Office for Family Independence (OFI), Augusta ME 04333

An overview of the work, briefly summarizing the job, the main purpose, the objectives, and the results expected.
  • The positions will provide critical support to OFI’s Community Engagement (Client) eligibility function and outreach.
  • Those functions will include navigating various state systems to do data entry and analysis and correspond with clients in writing and on the phone as needed.
  • The main purpose is to ensure compliance with PL 119-21 establishing Client requirements for Medicaid expansion enrollees with approximately 85,000 MaineCare (MC) members subject to these requirements. These resources will process MC updates and provide outreach to increase the number of people who can be passively renewed for MaineCare, decreasing the overall workload for OFI Eligibility Specialists, with a goal of meeting federal Client requirements by January 1, 2027. Additionally, OFI looks to ensure individuals remain in compliance and minimize administrative burden on members

Knowledge, Skills and Certifications:
  • Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.
  • Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component
  • The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
  • Skilled in Microsoft Office suite of programs
  • Skilled in telephone communication with clients/the public and using telephony system

Duties and Deliverable (Outline of specific job duties):
  • Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.
  • Work MC case updates; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications
  • Updating client information in Automated Client Eligibility System (ACES), including outreach by phone or otherwise
  • Fielding and/or conducting phone calls to/from the public to answer basic questions, provide information about case status, or triage to eligibility specialists if needed
  • Additional MC eligibility work that supports Client readiness

Schedule:
  • Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
  • This will be a fully remote, full-time role, with hours expectations aligning with Department staff – eight working hours on a set schedule that can start as early as
  • 7:00 a.m. and go until no later than 5:00 p.m., with 30 or 60 minutes for lunch.
  • This is a 40-hour per week position, and no overtime will be permitted.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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