Appointment Scheduler

Responsibilities

• Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
• Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
• Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
• Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments.
• Registers patients for their appointment; confirms and/or updates insurance coverage and patient demographic information.
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team.
• Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the clinical assessment.