Software Developer

• To act as a primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature.
• To research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner, in accordance with current standards.
• To assist in the resolution of user and support issues among company sites and to assist in timely distribution of knowledge back to our customer base.
• To acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
• To contribute and share knowledge with a company-wide knowledge base.
• To participate in team projects that enhance the quality and efficiency of support service.
• To assist in special product-related issues as needed.
• To set appropriate customer expectations and fulfill customer commitments.
• To be responsible for Professional Services and Software Development type work as needed.

 TECHNICAL SKILLS

• 4 to 5 years of experience with the following:
  • WCF services.
  • C# o HTML & Javascript.
  • Asp.NET.
  • Crystal Reports.
  • Python.
  • MS-SQL Server 2005 or newer (T-SQL, SSIS, basic DBA knowledge).
  • Genesys Icelib development library.
  • Genesys Cloud APIs.
• Technical proficiency in Windows Server and Client platforms and Networking.

• Bachelor's degree or Certificate in Computer Science or related field.
• Telephony experience (Inbound or Outbound) as support specialist on Genesys or similar products is an asset.
• Ability to provide positive customer service and advanced communication, problem solving, and technical skills.
• Ability to work in a self-directed and self-motivated environment.
• Ability to travel within Canada and the USA.
• Desire to continually enhance technical and professional skills.
• Fluency in English. Working knowledge of French is a strong asset.  

• Subscription to Genesys Beyond for Genesys Cloud.
• Involvement in AI application development (chat & voice bots).
• DevOps / CI-CD (methodology & process).