Logo for Empire Office

Architectural Products Account Coordinator

Role overview

Qualifications

  • Highly organized and detail-oriented with strong time management
  • Proactive and able to manage multiple priorities in a fast-paced environment
  • Excellent communication and client service skills across distributed teams
  • Experience coordinating with vendors, operations, project teams, and clients

Responsibilities

  • Support the sales team throughout all phases of Walls project execution, including acquiring vendor pricing, verifying quotes and project details, assisting with specification review and architectural documentation, and preparing quotes and order entry documentation
  • Coordinate with manufacturers and vendors regarding project requirements, lead times, and deliverables; manage deposits, billing requirements, and project administration; ensure quotes are converted to orders with proper approvals
  • Track and follow up on orders: confirm purchase orders and acknowledgments, maintain project documentation, create order status reports, and communicate updates to internal teams and clients
  • Lead pre-installation and installation closeout activities: prepare installation packages, coordinate readiness, maintain punch lists, coordinate invoicing, and support project closeout and issue resolution

About the company

Empire Office logo

Empire Office

Business Supplies & Equipment

Empire Office is the largest commercial furniture dealer in the world, with over 77 years of experience and more than 400 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 400 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands. In 2023, Empire Office became certified as a Most Loved Workplace® by Best Practice Institute (BPI) based on its scores on the Love of Workplace Index™, which surveyed employees on various elements around employee satisfaction and sentiment, including the level of respect, collaboration, support, and sense of belonging they feel inside the company.

Company details

Company typeSME
IndustryBusiness Supplies & Equipment
Company size501 - 1000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About Empire & Co.

Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.
Overview

Empire & Co. is seeking an Architectural Products Account Coordinator – Walls to join our growing team and work remotely.

This role is responsible for providing exceptional customer service and operational support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order entry, order tracking, project coordination, installation support, and client communication.

The Architectural Products Account Coordinator will support the sales team and partner closely with vendors, operations, project teams, and clients to help ensure Walls projects are delivered accurately, efficiently, and with a high level of client satisfaction.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment while working effectively across distributed teams.


Key Responsibilities

Sales & Project Coordination

  • Support the sales team throughout all phases of Walls project execution
  • Acquire vendor pricing and verify quotes and project details
  • Assist with specification review and architectural documentation
  • Prepare quotes and complete order entry documentation
  • Complete required order information and supporting project documentation
  • Coordinate with manufacturers and vendors regarding project requirements, lead times, and deliverables
  • Request Certificates of Insurance (COI) as needed
  • Manage deposits, billing requirements, and project administration
  • Assist with labor quote requests and project planning
  • Ensure proper approvals prior to quote conversion to order
  • Ensure orders are accurately processed and released within Hedberg

Order & Project Follow-Up

  • Confirm receipt of purchase orders with vendors
  • Confirm vendor acknowledgements and maintain project documentation
  • Coordinate vendor communication and project updates
  • Lead resolution of order and acknowledgement discrepancies
  • Create and maintain order status reports throughout project execution
  • Coordinate timelines and communicate updates across internal teams and clients

Pre-Installation

  • Create Operations requests (union/non-union; standard time/overtime)
  • Assist in preparing installation packages and supporting documentation
  • Coordinate project readiness across stakeholders

Installation & Closeout

  • Maintain punch list documentation and communicate updates to clients
  • Coordinate punch list completion and follow-up activities
  • Support issue resolution and freight claim coordination when required
  • Support installation completion and project closeout activities

Post Installation

  • Coordinate invoicing upon delivery and installation completion
  • Process follow-up activities and project closeout items
  • Maintain ongoing client communication to support satisfaction and issue resolution

 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Account Director Related jobs

Other jobs at Empire Office

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.