Technical Business Analyst (Servicenow)

This is a remote position.

• Leads and manages requirements gathering and analysis activities by working with internal client stakeholders, developers, designers, QA analysts, etc.
  
• Facilitates, captures, analyzes, refines, articulates, and documents business requirements, acceptance criteria and software documentation via approved processes.
  
• Writes Stories, documenting process flows, data processing logic and business/functional requirements. As applicable, they develop and execute verification and validation test scripts and plans, as well as assisting clients with production-based operational acceptance testing.
  
• Manages requirement changes throughout the project lifecycle.
  
• Balances business requirements with technical feasibility and sustainability.
  
• Synthesizes complex information into concise, readable, unambiguous language.
  
• Ensures that appropriate project documentation is produced throughout the project lifecycle.
  
• Attention to details to include ability to follow written and verbal directions and error free written communication
  
• Manage multiple projects and priorities, tasks and coordinate various channels of communication.
  
• Ability to facilitate and conduct meetings while asking questions and soliciting feedback, presenting and capturing notes/requirements in various software.
  
  

Requirements

• 12+ years of IT experience and at least 8 years of experience as a Techno-Functional Business Analyst
  
• MUST HAVE: experience with Servicenow and Agile
  
• Work in a fast environment with dynamically changing priorities. 
  
• Proven experience creating functional and non-functional business requirements.
  
• Strong business requirement analytical skills with the ability to produce clearly articulated requirements and documents.
  
• Strong understanding of end-to-end cross-functional software development.
  
• Nice to have: Telecom domain experience