Role overview

Qualifications

5+ years of experience managing enterprise-level customer technical relationships and 5+ years in technical pre-post sales
Knowledge of networking topology, TCP/IP, network configuration and components (firewalls, routers, proxies); familiarity with cellular networks including signaling (MAP, DIAMETER, GTP), roaming (SS7, GRX, IPX), core infrastructure (PGWs, STPs, HLR/HSS), and Remote SIM Provisioning (RSP), SGP02/SGP22
Strong project and time management skills with proven ability to work independently and in teams; exceptional business acumen and interpersonal skills
Excellent written and verbal communication with a proven track record of building technical business relationships and solving complex problems

Responsibilities

Engage with clients throughout the sales lifecycle to ensure technical alignment, document requirements, assess product feasibility, and manage technical queries and support requests with customer success
Develop and provide technical collateral and training for product awareness pre/post sales; document opportunity/customer network design and coordinate with network/engineering to implement VPN, static IPs, and other elements
Collaborate with Pre-Post Sales teams to ensure customer requirements are understood and aligned with products/services; monitor issues/escalations and prepare weekly/quarterly reports
Manage projects with strong time management and communication, taking initiative to work independently or in a team to drive internal/external alignment

Key facts

Remote from: New York (USA)
Full time
Senior (5-10 years)
Sales Engineer
English

Hard skills

Technical Sales Firewall Proxy Servers Dynamic Ip Design Documentation Feasibility Studies Technical Training Escalation Management Quarterly Finance Reports Project Management Real Time Data Network Security Content Filtering Software As A Service (SaaS) Online Communication Forward Planning Customer Engagement

Other skills

Teamwork
Non-Verbal Communication
Social Skills
Business Acumen
Strategic Thinking
Problem Solving
Time Management

About the company

Webbing

Telecommunication Services

Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located. Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance. Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.

Company details

Company typeSME

IndustryTelecommunication Services

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Description

Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment.
Self-starter, proactive and ability to work independently when applicable a must.
Develop/provide technical collateral, and training for product awareness pre/post sales.
Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

Requirements

5+ years of experience managing customer technical relationships at Enterprise level.
5+ years of experience with technical pre-post sales.
Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
Strong project and time management skills.
Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
Proven track record working independently as well within team environment.
Demonstrate strategic, tactical, and problem-solving skills.
Strong written and verbal communication skills.
Exceptional interpersonal skills.
Ability to take on and manage projects with a can-do attitude.
Ability to analyze data and technical trends, articulating findings.

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

What we offer

The opportunity for professional development within a reputable international innovative and growing company.
The opportunity to join a team of highly professional specialists in an international environment.
Fully remote role.
Medical benefits.

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