Key Facts

Remote From:

Full time

English

Hard Skills

E-MDs (EMR/EHR System) Telehealth Medical Billing Calendar Management Front Office Virtual Telecommunications Access Methods Google Workspace Electronic Referrals Referral Marketing Medical Record Management +2 more

Other Skills

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Remote Troubleshooting
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Non-Verbal Communication
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Empathy
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Active Listening
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Enthusiasm

Roles & Responsibilities

Flawless, accent-free English communication with a neutral accent and friendly phone presence.
Proven experience navigating U.S. outpatient medical billing portals, referral networks, and EMR/EHR management systems.
High proficiency with virtual phone systems, Google Workspace, and Telehealth platforms.
Naturally bubbly, enthusiastic, patient-focused with strong active listening skills.

Requirements:

Manage high-volume inbound and outbound calls with warmth, empathy, and professionalism to ensure a premium patient experience.
Coordinate Telehealth scheduling: book appointments, manage calendars, and provide technical troubleshooting and workflow support for remote visits.
Execute end-to-end insurance workflows: verify patient eligibility and secure prior authorizations to avoid billing disruptions.
Process and track patient referrals and maintain accurate, up-to-date EMR/EHR records.

Job description

We are seeking a highly competent, exceptionally friendly, and bubbly Virtual Medical Administrative Assistant to serve as a key patient-facing representative. This role demands an administrative professional who can seamlessly balance fast-paced front desk operations with intricate medical-legal tasks like insurance verification and referral management.

Key Responsibilities:

Patient Communication & Front Desk Operations: Manage high-volume inbound and outbound phone calls with a warm, energetic, and empathetic demeanor, ensuring a premium patient experience.
Procedure Advocacy & Patient Education: Actively study and master the clinic’s medical procedures to confidently explain treatment steps, answer inquiries, and spread knowledge to patients.
Complex Appointment & Telehealth Scheduling: Coordinate medical calendars, book patient appointments, and provide technical troubleshooting and workflow support for remote Telehealth visits.
Insurance Verification & Pre-Authorizations: Execute end-to-end insurance workflows, confirming patient eligibility and securing timely prior authorizations to avoid billing disruptions.
Referral & EHR Management: Process and track incoming and outgoing patient referrals while maintaining meticulous, up-to-date health records within the Electronic Medical Records (EMR) system.

Requirements

The ideal candidate is not just a task-manager, but a proactive learner who will take the time to thoroughly understand the clinic's specific medical procedures to educate, reassure, and guide patients. Flawless, accent-free English communication is an absolute baseline requirement for this role.

Communication Mastery: Impeccable verbal English communication skills with a completely neutral accent and a friendly, engaging phone presence.

Personality Profile: Naturally bubbly, enthusiastic, and patient-focused with strong active listening skills.
Demonstrated Competency: Proven experience navigating U.S. outpatient medical billing portals, referral networks, and EMR/EHR management systems.
Technical Agility: High proficiency with virtual phone systems, Google Workspace, and digital Telehealth platforms.