Customer Service Specialist – Dutch-only | Professional Information Services (Remote)

We are urgently looking for a Dutch-speaking Customer Service Specialist to join the remote team of a global professional information services company. If you are meticulous, knowledgeable, and enjoy helping professionals solve real problems — this role is for you.

In this role you will support Dutch-speaking professional clients — including lawyers, accountants, and compliance officers — with queries related to software, subscriptions, and professional content platforms. Your expertise will help high-value clients get maximum value from their tools.

Your responsibilities:

• Handle inbound queries from professional clients in Dutch
• Provide guidance on software features, subscriptions, and account management
• Troubleshoot technical issues with a calm and methodical approach
• Document interactions and escalate where specialist knowledge is required
• Build strong professional relationships with clients

What we are looking for:

• Dutch: C1/C2 (native or near-native) — Dutch only, no English required
• Background or strong affinity with legal, financial, or compliance sectors (a plus)
• Tech-comfortable and quick to master new platforms
• Professional written and verbal communication style
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

What we offer:

• 100% remote from anywhere in Portugal
• Work for a prestigious, globally trusted information services brand
• Professional development in a specialist sector
• Competitive salary and remote-first culture
• Collaborative remote team with strong support and coaching