Senior CX Manager

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: It's not only what we do, it's how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: Senior CX Manager

Location: World, Remote

Required Skills:

• CRO & Personalisation Lead with strong experience managing strategic client accounts and driving conversion rate optimization initiatives
• Proven expertise in A/B testing, multivariate testing, personalization strategies, and data-driven optimization across digital channels
• Solid understanding of customer experience platforms, CRM, marketing automation, and configuration of systems impacting conversion funnels
• Strong analytical skills with the ability to interpret complex data (web analytics, user behavior, test results) and generate actionable insights
• Experience managing stakeholders, coordinating cross-functional teams, and delivering projects aligned with business and ROI goals
• Commercial mindset with experience in budgeting, forecasting, and measuring performance impact of optimization initiatives
• Excellent communication, organization, and problem-solving skills, with the ability to translate technical and data concepts into business value

We offer:

• Referral Bonus;

• Training annual budget;

• A great team-oriented culture;

• Chance to become a part of a dynamically growing international company;

• Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt