Atlassian Support Consultant

Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: It's not only what we do, it's how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: Atlassian Support Consultant 

Location: 100% Remote, Europe

Required Skills:

• At least 2 years of hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence)
• Knowledge of Jira workflow configuration, permission schemes, and notification schemes
• Experience in technical support and working with ticketing systems
• Strong analytical and problem-solving skills
• Customer-focused mindset and excellent communication skills
• Languages: English (good working knowledge)

Nice-to-have

• Atlassian certification (e.g. Jira Administrator, Confluence Space Administrator) or ITIL certification
• Knowledge of scripting languages such as Groovy or Python (e.g. for ScriptRunner)
• Experience with agile methodologies (Scrum, Kanban)
• Familiarity with Atlassian Cloud and experience with cloud migrations
• Understanding of REST APIs and basic integration scenarios
• Experience with governance and compliance requirements in regulated environments
• Language: German

We offer:

• Referral Bonus;

• Training annual budget;

• A great team-oriented culture;

• Chance to become a part of a dynamically growing international company;

• Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt