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Prompt Engineer – Conversational AI

Role overview

Qualifications

  • Strong background in linguistics, communications, AI/ML, or computer science (or equivalent practical experience).
  • Proven experience working with LLMs (OpenAI, Anthropic, Cohere, etc.) or conversational AI platforms.
  • Understanding of NLP principles, dialogue management, and AI behaviour shaping.
  • Exceptional writing and editing skills with a focus on clarity and tone adaptation.

Responsibilities

  • Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
  • Translate business requirements into effective conversational flows and dialogue structures.
  • Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
  • Analyse transcripts and call/chat logs to identify improvement opportunities.

About the company

Outsourced Staff logo

Outsourced Staff

Outsourcing & Offshoring

Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team. With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world. Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity. We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size51 - 200

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Job description

About Us

At Voice AI Solutions, we specialise in building advanced conversational AI voice agents for businesses. Our products include AI Receptionists, AI Customer Service Agents, and AI Sales Agents, with custom solutions available across industries such as IT, finance, real estate, and insurance. Designed with data sovereignty, security, and seamless integration in mind, our AI solutions help clients scale, improve customer experience, and reduce operational costs by up to 70%.

About the Role

We are seeking a skilled Prompt Engineer to join our Conversational AI team. This role is pivotal in designing, testing, and refining prompts that drive natural, effective, and compliant interactions between AI voice/chat agents and end-users. You will work closely with our developers, AI trainers, and clients to ensure conversational flows are accurate, contextually aware, and aligned with business goals.


Key Responsibilities:
  • Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
  • Translate business requirements into effective conversational flows and dialogue structures.
  • Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
  • Analyse transcripts and call/chat logs to identify improvement opportunities.
  • Conduct A/B testing and fine-tuning of prompts to maximise accuracy, compliance, and user satisfaction.
  • Document prompt libraries, version changes, and testing results for knowledge transfer.
  • Ensure that prompts reflect brand voice, regulatory compliance, and cultural context (AU/PH/US/EU markets).
  • Contribute to the design of AI Receptionists, Customer Service Agents, Sales Agents, and custom solutions across different industries.


  • Skills & Qualifications:
  • Strong background in linguistics, communications, AI/ML, or computer science (or equivalent practical experience).
  • Proven experience working with LLMs (OpenAI, Anthropic, Cohere, etc.) or conversational AI platforms.
  • Understanding of NLP principles, dialogue management, and AI behaviour shaping.
  • Exceptional writing and editing skills with a focus on clarity and tone adaptation.
  • Ability to analyse data, spot patterns, and recommend improvements.
  • Experience with tools like Make, Zapier, APIs, or custom AI integrations is a plus.
  • Familiarity with compliance frameworks (e.g. debt collection, finance, healthcare, IT support) is highly regarded.
  • Problem-solving mindset, with attention to detail and creativity.

  • What We Offer
  • Opportunity to work on cutting-edge conversational AI products.
  • Exposure to international clients across IT, finance, real estate, and more.
  • Career growth in a rapidly expanding industry.
  • Competitive salary package (PHP/AUD depending on experience)
  • Supportive and collaborative remote-first work environment.
  • Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

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