Customer Succes Manager

About the role:

We're hiring a Client Success Manager to serve as the primary relationship owner across our client portfolio. You'll be the go-to point of contact for day-to-day client communication — keeping relationships strong, issues resolved, and accounts growing. This role is client-facing and call-heavy, so you'll need to show up polished, proactive, and solutions-oriented on every interaction, no matter the project or account.

About us:

BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:

• A creator marketplace managing over 80,000 influencer partnerships monthly
• An AI-powered platform to streamline discovery, outreach, and whitelisting
• Proven playbooks in influencer marketing, paid media, performance creative, and CRO

We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.

BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.

Responsibilities:

• Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts
• Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally
• Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients
• Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate
• Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track
• Maintain accurate records of client interactions, account status, and next steps in the CRM
• Support clients through onboarding and ensure a smooth, confident start to the engagement

Ideal candidate profile

• Must be available to work EST hours
• Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable
• Prior experience in a CSM, account management, or client-facing support role
• Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
• Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
• Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
• Experience with CRM tools 

Compensation:

The compensation range is $900-$2,500 USD a month depending on the experience.

This role is a contracted role, candidates should be prepared to operate as self-employed contractors. 

Location:

All of our team is working completely remotely. Yes, that’s right! Work remotely from wherever you want! We’ll make sure your working experience is as comfortable as possible!