Key Facts

Remote From:

Estonia , North America

Category: Sales Support Specialist

Full time

Mid-level (2-5 years)

English

Hard Skills

RemedyForce (Ticket Management Software) Project Management Microsoft Dynamics CRM Software As A Service (SaaS)

Other Skills

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Organizational Skills
•
Multitasking
•
Problem Solving
•
Communication
•
Detail Oriented

Roles & Responsibilities

2 to 5 years of proven experience in customer support, operations coordination, sales administration, project coordination, or a similar administrative role.
Exceptional written and verbal English communication skills with a professional, customer-centric approach.
Strong organizational and multitasking abilities, high attention to detail, strong problem-solving capacity.

Requirements:

Manage registration and remediation work orders, respond professionally and timeously to inbound email inquiries from business clients.
Create and escalate technical support tickets requiring engineering or developer analysis, ensuring meticulous tracking and follow-up until resolution.
Engage prospective corporate customers within the sales pipeline, maintain accurate records in the CRM system, and assist with tracking and reporting lead opportunities.
Document internal operational procedures, take meeting notes, distribute action items, and maintain organized data records across systems.

Job description

This is a remote position.

A Telecommunications carrier and analytics provider is seeking a highly organised, detailed-oriented and proactive Remote Customer Support & Sales Operations Coordinator to provide comprehensive support across their customer care and sales operations teams. This remote role is for either 20 or 40 hours per week, depending on operational needs.

This is ideal for a versatile professional who excels at balancing client communication, ticket workflow management, and cross-departmental coordination in a fast-paced environment. Operating within the international B2B software and telecom infrastructure sector, the successful candidate will act as a vital link between corporate contact center clients and internal technical departments. Primary focuses include ensuring smooth administrative workflows, managing service tickets, maintaining pipeline accuracy and facilitating number procurement processes.

Key Responsibilities:

Customer Support & Issue Resolution: Manage registration and remediation work orders, respond professionally and timeously to inbound email inquiries from business clients, and monitor ongoing support requests.
Ticket Management & Escalation: Create and escalate technical support tickets requiring engineering or developer analysis, ensuring meticulous tracking and follow-up until resolution.
Sales Operations & Pipeline Support: Engage prospective corporate customers within the sales pipeline, maintain accurate records in the CRM system, and assist with tracking and reporting lead opportunities.
Administrative Coordination: Document internal operational procedures, take meeting notes, distribute action items, and maintain organized data records across systems.
Project & Team Collaboration: Provide light project management support by tracking tasks, managing operational timelines, and coordinating follow-ups between sales, support, and engineering departments.

Requirements

Experience: 2 to 5 years of proven experience in customer support, operations coordination, sales administration, project coordination, or a similar administrative role.
Communication Skills: Exceptional written and verbal English communication skills with a professional, customer-centric approach.
Operational Skills: Strong organizational and multitasking abilities, high attention to detail, strong problem-solving capacity, and the ability to manage competing priorities.
Remote Infrastructure: A stable high-speed internet connection, a reliable personal computer/laptop, a quality headset and webcam, and a dedicated, professional workspace.

Preferred Qualifications:

Prior experience working within SaaS (Software as a Service), telecommunications, cloud communications, or technical contact center support environments.
Experience collaborating with international remote teams aligned to North American markets.
Background supporting customer success, customer care, or sales operations teams.

Benefits

This is a fully remote position, 20 or 40 hours per week.
Working hours:Alignment with standard US business hours, EST or CST, depending on operational needs.

Salary: R15 000 - R25 000 (dependent on hours per week)

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