Role overview

Qualifications

10+ years of experience working on large scale distributed systems
3+ years of experience managing engineering teams
Experience in leading 1-2 teams of total 8+ engineers
Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development)

Responsibilities

Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.
Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.
Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience.
Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution.

Key facts

Remote from: Ireland
Full time
Senior (5-10 years)
Program Manager
English

Hard skills

Application Programming Interface (API) Complex Web Systems Distributed Computing Domain Driven Design Reliability Engineering Customer Centricity Operational Efficiency Customer Analysis Talent Acquisition Custom Attributes Strategic Roadmaps Billing Self Service Technologies Lifecycle Management E-Commerce Cross-Functional Collaboration Customer Centricity Continuous Improvement Process

Other skills

Team Management
Communication
Leadership
Mentorship
Problem Solving

About the company

Segment

Information Technology & Services

Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed. More than 20,000 companies like Intuit, FOX, Instacart, and Levi’s use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.

Company details

Company typeSME

IndustryInformation Technology & Services

Company size501 - 1000

Links

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Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Software Engineering

About the job

This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers.

Responsibilities

In this role, you’ll:

Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.
Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.
Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
Influence direction, culture, and engineering standards across the whole team.
Continuously refine practices to support the growth, development, and improvement of both individuals and the team
Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years of experience working on large scale distributed systems
3+ years of experience managing engineering teams
Experience in leading 1-2 teams of total 8+ engineers
Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development )
Ability to dive deep into technical details and provide guidance to the team when required
Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems
Proven track record of delivering in a fast paced and ambiguous environment
Prior experience in the Billing domain with an understanding of industry trends is highly desirable

Desired:

Strong focus on delivering exceptional user experiences with a customer-first mindset
Prior E-Commerce or Billing experience

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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