Ecommerce & Social Media Coordinator

Remote Employee BPO has an outstanding opportunity for you!


Role: Ecommerce & Social Media Coordinator
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential Pay
Work Schedule: 5-day work week, 8:00 AM to 5:00 PM EDT | 8:00 PM to 5:00 AM PHT (schedule may change after DST)
Work Setup: WFH

Responsibilities

Ecommerce Operations 

• Manage and monitor incoming orders across eBay, Shopify, and other marketplaces 
• Coordinate shipments and track orders using ShipStation 
• Assist with inventory updates and product organization 
• Create and update product listings, titles, descriptions, and pricing 
• Monitor listings for accuracy and optimize product presentation 
• Assist with promotional product events on third-party deal websites such as Woot 
• Maintain spreadsheets for inventory, sales tracking, order management, and reporting
  

Customer Service 

• Respond to customer messages and inquiries in a professional and timely manner 
• Handle order issues, returns, refunds, and shipment tracking questions 
• Maintain positive customer experiences and seller ratings

Social Media Management 

• Create, schedule, and publish content on Instagram, Facebook, and LinkedIn 
• Engage with followers, comments, and direct messages 
• Help grow brand awareness and online engagement 
• Assist with planning promotional posts, product highlights, seasonal campaigns, and deal announcements 
• TikTok experience is a plus, but not required

Qualifications 

• Previous experience in ecommerce, customer service, or social media management 
• Familiarity with eBay, Shopify, ShipStation, or similar ecommerce platforms 
• Strong written English communication skills Organized, dependable, and detail-oriented 
• Comfortable learning new software and online tools Strong knowledge of Microsoft Excel and Google Sheets 
• Must understand spreadsheet formulas, sorting/filtering data, and pivot tables Ability to organize and analyze data using spreadsheets for reporting and operations 
• Experience with Canva, ChatGPT, AI tools, or graphic design platforms is a plus Ability to work independently and manage multiple responsibilities

Preferred Skills 

• Experience with online marketplaces and order fulfillment workflows 
• Basic graphic design or content creation abilities 
• Knowledge of social media scheduling tools Understanding of ecommerce promotions and online sales events